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Customer Experience Liaison

2 months ago

Normanton on Trent, Nottinghamshire, United Kingdom EVO Full time

{"h1": "Customer Experience Executive", "p": "At EVO, we are seeking a highly skilled Customer Experience Executive to join our team. This role is responsible for maintaining and expanding relationships within a portfolio of customers, ensuring their needs and expectations are exceeded and documented in accordance with company standards.", "ul": [{"li": "Service customer enquiries via phone and email to provide an excellent customer experience."}, {"li": "Meet and exceed business and department SLA's, from responding to a query to providing a customer a quotation."}, {"li": "Proactively upsell products and services to existing customers"}, {"li": "Identify new opportunities for products outside of the contracted categories."}, {"li": "Utilise internal category representatives to support with category growth"}, {"li": "Keep accurate databases of customer information and opportunity"}, {"li": "Promote relevant campaigns within the portfolio of accounts"}, {"li": "Utilise information systems to conduct trend and gap analysis"}, {"li": "Hit daily, weekly and monthly KPI's, as outlined by the Customer Experience Manager"}, {"li": "Hit a monthly Sales & GP target for the channel"}, {"li": "Actively contribute to a positive working environment, whilst promoting the business' core values and required culture."}], "h2": "Key Skills and Qualifications", "ul": [{"li": "2 years' experience in a similar role would be beneficial."}, {"li": "Track record in a customer focussed telephony environment"}, {"li": "Proficiency in Microsoft Office for Windows (Outlook, Word and Excel)"}, {"li": "The ability to multitask, be organised, agree priorities, and meet deadlines."}, {"li": "The ability to work to targets."}, {"li": "The ability to adapt to change."}, {"li": "Excellent verbal and written communication skills"}]}