Customer Experience Liaison

3 weeks ago


Normanton on Trent, Nottinghamshire, United Kingdom EVO Full time
Customer Experience Executive

EVO is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Executive. In this role, you will be responsible for maintaining and expanding relationships with our portfolio of customers.

Key Responsibilities:

  • Provide exceptional customer service via phone and email to ensure a positive customer experience.
  • Meet and exceed business and department SLAs, from responding to queries to providing customers with quotations.
  • Proactively upsell products and services to existing customers to drive revenue growth.
  • Identify new opportunities for products outside of contracted categories and collaborate with internal category representatives to support category growth.
  • Manage accurate databases of customer information and opportunities.
  • Promote relevant campaigns within the portfolio of accounts to drive engagement and sales.
  • Utilize information systems to conduct trend and gap analysis to inform business decisions.
  • Hit daily, weekly, and monthly KPIs as outlined by the Customer Experience Manager.
  • Meet monthly Sales & GP targets for the channel.
  • Contribute to a positive working environment and promote the business' core values and culture.

Requirements:

  • 2 years' experience in a similar role would be beneficial.
  • Track record in a customer-focused telephony environment.
  • Proficiency in Microsoft Office for Windows (Outlook, Word, and Excel).
  • Ability to multitask, prioritize tasks, and meet deadlines.
  • Ability to work to targets and adapt to change.
  • Excellent verbal and written communication skills.


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