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Customer Records Specialist

2 months ago

Boston Spa, United Kingdom Allied Westminster (Insurance Services) Ltd Full time
About Allied Westminster (Insurance Services) Ltd

We are a leading UK-based insurance company, specialising in bespoke solutions for communities and niche markets. Our premier product, "VillageGuard," stands out as the top choice for village hall insurance, offering comprehensive coverage tailored to their unique needs, including buildings, contents, public liability, and trustee indemnity insurance.

Key Responsibilities

The Policy Processor – Property role at Allied Westminster involves:

  1. Engaging with customers to address their inquiries and provide clear information.
  2. Carrying out administrative tasks associated with claims handling, renewals, new business, and mid-term adjustments.
  3. Liaising with insurers, RICS surveyors, and loss adjustors as part of the process.
  4. Efficiently and accurately handling and responding to product queries from clients.
  5. Working collaboratively within a team to ensure comprehensive support is provided to Allied Westminster's valued customers in the Village Hall insurance sector.
Requirements

The key requirements for the Policy Processor – Property role at Allied Westminster include:

  1. Experience in Property-Related Insurance: Essential background in underwriting, policy administration, or claims within the property insurance sector.
  2. Communication Skills: Strong ability to communicate confidently and clearly, both in writing and verbally, with customers and team members.
  3. Customer Service Experience: Previous office-based, customer-focused experience is crucial.
  4. IT Proficiency: Competence in using IT systems for administrative tasks.
  5. Attention to Detail: Exceptional detail orientation to ensure accuracy in all tasks.
  6. Organisational Skills: Strong organisational capabilities to manage various tasks efficiently.
  7. Customer Service Skills: A strong focus on delivering high-quality customer service.
Benefits

The Policy Processor – Property role at Allied Westminster offers:

  1. Competitive Salary: £26k-£36k, negotiable based on experience.
  2. Annual Salary Reviews and Bonuses: Regular reviews and bonus opportunities for exceeding expectations.
  3. Convenient Onsite Parking: Free and onsite parking available.
  4. Holiday Entitlement: 28 days including public/bank holidays, with additional days accrued for long-term service.
  5. Pension Scheme: Access to a company pension scheme.
  6. Professional Development: Support and training for obtaining Chartered Insurance Institute (CII) qualifications.
  7. Friendly and Professional Team: Join a dedicated team, many with over a decade of service.

Kindly submit your curriculum vitae (CV) and a covering letter via email. We look forward to reviewing your application.