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Customer Service Coordinator

2 months ago

Cheltenham, United Kingdom Acorn by Synergie Full time

Job Summary:

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Acorn by Synergie. As a key member of our operations team, you will be responsible for providing exceptional customer service, coordinating administrative tasks, and supporting our commercial sales team.

Key Responsibilities:

  • Be the first point of contact for customers globally, processing their orders and providing accurate information on stock availability and dispatch dates.
  • Allocate stock to orders as appropriate and raise manufacturing orders to meet required demand.
  • Liaise with other internal departments to ensure orders are dispatched on time and in full, providing excellent and timely communication to customers and distributors where changes are necessary.
  • Ensure that our ERP system is maintained and accurately updated in terms of customer information and pricing.
  • Provide administrative support to the commercial sales team, including invoicing, compilation of reports, and compliance data.
  • Assist the procurement manager with daily activities involving ERP planning for demand and purchasing of orders.
  • Provide a link between the business and external marketing company.
  • Ensure company documentation is accurate.

Requirements:

  • Experience in a customer service environment.
  • Highly organized with great attention to detail.
  • Excellent written and verbal communication skills.
  • Fully competent in Microsoft Office.
  • Able to prioritize and manage your own time.
  • A team player but able to problem solve independently.
  • Punctual and conscientious.

What We Offer:

  • 8 hours per day, Monday to Friday.
  • Healthcare insurance after 1 year's service.
  • Company Pension.
  • Free car parking.