Sales Coordinator

7 months ago

Cheltenham, United Kingdom HR Star Full time

**The role brief**:
We are seeking a dedicated and highly professional Sales Coordinator to work in our Sales, Fire Risk Assessment and Training Team to work with our existing 6,000 strong customer base and to develop Sales for the long term. You’ll be making sure that our customers are well looked after, well communicated with and you’ll be looking for opportunities to develop their sales spend with us by increasing the revenue from their account.The main responsibility will be to coordinate the sales pipeline of the Sales, Fire Risk Assessment and Training Teams, from generating enquires and efficiently coordinating an initial lead to order. It is a requirement to collate data, analyse and utilise resources efficiently to maximise generation of enquires to order.

You’ll be working as part of a team who are passionate about customer service. We work very hard to ensure that our customers trust our judgement and listen to our industry expertise.

Your scope of work is unlimited. You’ll have over 6,000 existing accounts to work with in addition to looking for new Security sales opportunities through your own combination of personal contacts, generating your own sales leads and finding and responding to tenders on behalf of the company.**Responsibilities**:

- Coordinating all the external marketing to generate new business leads for Fire Risk Assessments, Fire Training and Fire and Security Maintenance Services.
- Coordinating all the internal marketing internal to continue to build and develop great company team culture.
- Coordinating all the companies social media internally and externally. Specifically internal well dones, new service customer updates, work anniversaries, completed new installation projects, YouTube video coordination, new employees, Fire Training Courses and more.
- Development of the company Fire Training Courses Website Development
- Creating and coordinating a variety of sales and quotes
- Sales Team enquiry coordination
- Quote follow ups and statistics reporting

**Requirements**:

- Administration support to the Surveyors and all Sales activities within the business
- Being a point of contact within the office for customers to ensure that any queries and/or problems are resolved quickly when BDMs are unavailable.
- Maintaining the sales database to provide a platform for effective marketing communication and ensure that records are accurate and up to date.
- Sending welcome packs to new customers to ensure correct contact points.
- General office administration and active attendance at internal meetings.
- Develop, manage and maintain the existing catalogue of case studies through wider interaction and information gathering within the company.
- Manage and keep tender documentation up to date including amendments and distribution of information as necessary.
- Carry out market research and intelligence gathering on customers, market sectors and potential customers
- To manage the submission of pre-qualification questionnaires and expression of interest documentation with the BDM.
- Answering phone calls and dealing with them in a timely and professional manner.
- Researching and maintaining an active prospect database / CRM system
- A proven (ability/track record) in a structured target and activity driven sales and customer service focused environment.
- Developing a social media strategy and creation of content for social media channels with the Marketing Coordinator.
- Monitoring of all social media activities.
- Potential customer targeted marketing mailshots and offers.
- Responsibility for maintaining the company website by updating and growing the site, to include fresh blog posts and case study material.
- Help to drive traffic to the company website.

**Experience & Skills**
- Proficient in using digital marketing tools such as MailChimp, plus WordPress for website content management.
- Excellent customer service, communication and interpersonal skills with the ability to deal with individuals at all levels and build good business relationships.
- A confident, proactive approach with strong organisational skills.
- Able to think-on-your-feet and work autonomously, seeing each task through to completion.
- Work accurately with excellent attention to detail.
- Positive and enthusiastic with a “can do” and flexible attitude.
- Excellent organisational skills - the ability to manage your time and that of others
- Ability to communicate fluently with customers and colleagues.
- Ability to prioritise workloads to meet agreed deadlines in a timely fashion.
- Excellent administration skills.
- Good initiative and a flexible approach to work.
- Fully competent with office administration systems.
- Be innovative in looking for opportunities to upsell whilst ensuring the customer is happy.
- Be decisive and give the client confidence in you and the company.
- Be enthusiastic and positive when dealing with clients large or small.
- To be an excellent all-round communicat

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