Incident Response Manager

7 days ago


Leeds, Leeds, United Kingdom Fruition IT Full time

Job Summary:

Fruition IT is seeking an experienced Incident Response Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our critical systems during high-pressure project rollouts.

Key Responsibilities:

  • Act as the primary point of contact for incident response efforts, coordinating cross-functional teams to quickly restore service and minimize disruption to business operations.
  • Investigate and resolve incidents as they arise, implementing mitigation strategies and ensuring efficient communication with leadership.
  • Play a key role in stabilizing systems, transitioning them from the hypercare phase into business-as-usual (BAU) operations.
  • Collaborate with technical and non-technical teams to resolve incidents, utilizing incident management frameworks (e.g., ITIL) and tools (e.g., ServiceNow).
  • Work in a fast-paced, dynamic environment with competing priorities, adapting to changing circumstances and prioritizing tasks accordingly.

Requirements:

  • Proven experience in incident management, preferably in high-pressure or fast-paced environments.
  • Strong problem-solving abilities with a focus on root cause analysis and resolution.
  • Excellent communication skills, with the ability to manage stakeholders at all levels.
  • Familiarity with incident management frameworks and tools.
  • Ability to work in a fast-paced, dynamic environment with competing priorities.

Working Arrangements:

This role will require the successful candidate to work on-site 2-3 days per week, with some flexibility to work remotely as needed. The client is looking for candidates who are available to start as soon as possible.



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