Control Room Coordinator

4 weeks ago

Leeds, Leeds, United Kingdom First Response Group Full time
About the Role

Company Overview

At First Response Group (FRG), we pride ourselves on being a premier provider of security, risk management, and facilities oversight solutions. We are on the lookout for committed individuals to enhance our team and drive our success forward.

If you seek a professional environment that champions innovation and excellence, consider a career with FRG.

Why Choose FRG?

  • Dynamic Workplace: Become part of a team where your input is valued. We cultivate a culture where every voice is heard and can influence real change.
  • Cutting-Edge Solutions: Engage with the latest technologies and methodologies in the industry. At FRG, we prioritize staying ahead of the curve.
  • Career Advancement: Your professional development is important to us. We offer various opportunities for training and growth to help you progress in your career.
  • Recognized Excellence: As an SIA approved contractor, ACS Pacesetter, and holder of multiple NSI Gold accreditations, FRG is synonymous with quality and commitment.
Job Responsibilities

Key Duties:


• Engage with colleagues and clients through various communication channels, ensuring timely responses to inquiries.


• Collaborate with the Control Room Team to maintain consistent and effective communication regarding daily operations.


• Oversee the employee management system to ensure accurate monitoring.


• Compile detailed reports on incidents and events, providing these to management and clients as necessary.


• Complete relevant documentation while promptly escalating issues when needed.


• Liaise with and support all departments within the organization.


• Utilize FRG systems effectively to manage daily tasks.

Essential Qualifications

Requirements:

Possess a comprehensive 5-year work or educational history, including contact details.


• Strong attention to detail.


• The ideal candidate will be punctual, dependable, adaptable, and presentable.


• Excellent verbal and written communication skills.


• A professional demeanor, exhibiting sound judgment and integrity.

Preferred Qualifications


• Frontline SIA License.


• Previous experience in a control room setting.


• Background in administration.


• Experience in customer service roles.


• Familiarity with the security industry is advantageous.

About First Response Group

First Response Group (FRG) specializes in comprehensive security, risk management, and facilities solutions. We lead the industry through innovative technologies and a commitment to training and development, ensuring we deliver exceptional service to our clients.

Our distinctiveness lies in our people. We are dedicated to motivating, supporting, and developing our workforce by fostering a culture of inclusion and positivity. It is crucial that every team member feels valued, contributes to the company's growth, and shares in our achievements.

We are proud to be an SIA approved contractor, an ACS Pacesetter, and to hold multiple NSI Gold accreditations.

Diversity, Equity & Inclusion

Our people set us apart. We are committed to fostering an environment that motivates, supports, and develops our employees, promoting a culture of inclusion and happiness. It is essential that all team members feel engaged, contribute positively to the organization's development, and share in our collective successes.

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