Incident Response Director
1 week ago
Job Summary:
Fruition IT is seeking an experienced Incident Response Manager to join our team. As a key member of our IT operations, you will be responsible for ensuring the stability and continuity of our critical systems.
Key Responsibilities:
- Investigate and resolve complex system incidents, implementing mitigation strategies to minimize disruption to business operations.
- Coordinate cross-functional teams to quickly restore service and ensure rapid recovery from system issues.
- Develop and implement incident management processes, ensuring compliance with industry standards and best practices.
- Collaborate with technical and non-technical stakeholders to communicate incident status and resolution plans.
- Contribute to the development of business continuity plans, ensuring the organization's ability to recover from disruptions.
Requirements:
- Proven experience in incident management, preferably in high-pressure or fast-paced environments.
- Strong problem-solving abilities with a focus on root cause analysis and resolution.
- Excellent communication and interpersonal skills, with the ability to manage stakeholders at all levels.
- Experience coordinating with technical and non-technical teams during incidents.
- Familiarity with incident management frameworks (e.g., ITIL) and tools (e.g., ServiceNow).
- Ability to work in a fast-paced, dynamic environment with competing priorities.
Working Arrangements:
This role will require the successful candidate to work on-site 2-3 days per week, with flexibility to work remotely as needed. The client is looking for candidates who are available to start as soon as possible.
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