Incident Response Director

1 week ago


Leeds, Leeds, United Kingdom Fruition IT Full time

Job Summary:

Fruition IT is seeking an experienced Incident Response Manager to join our team. As a key member of our IT operations, you will be responsible for ensuring the stability and continuity of our critical systems.

Key Responsibilities:

  • Investigate and resolve complex system incidents, implementing mitigation strategies to minimize disruption to business operations.
  • Coordinate cross-functional teams to quickly restore service and ensure rapid recovery from system issues.
  • Develop and implement incident management processes, ensuring compliance with industry standards and best practices.
  • Collaborate with technical and non-technical stakeholders to communicate incident status and resolution plans.
  • Contribute to the development of business continuity plans, ensuring the organization's ability to recover from disruptions.

Requirements:

  • Proven experience in incident management, preferably in high-pressure or fast-paced environments.
  • Strong problem-solving abilities with a focus on root cause analysis and resolution.
  • Excellent communication and interpersonal skills, with the ability to manage stakeholders at all levels.
  • Experience coordinating with technical and non-technical teams during incidents.
  • Familiarity with incident management frameworks (e.g., ITIL) and tools (e.g., ServiceNow).
  • Ability to work in a fast-paced, dynamic environment with competing priorities.

Working Arrangements:

This role will require the successful candidate to work on-site 2-3 days per week, with flexibility to work remotely as needed. The client is looking for candidates who are available to start as soon as possible.



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