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Administrative Support Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Bupa Full time

Job Summary:

We are seeking a highly organized and customer-focused Administrative Support Specialist to join our team at Bupa Cardiff Clinic. As a key member of our administrative team, you will be responsible for ensuring the smooth operation of our reception and administrative activities.

Key Responsibilities:

  • Greet and welcome customers, providing a positive first impression and supporting their journey throughout the centre.
  • Manage incoming customer queries, responding promptly and professionally to ensure excellent customer service.
  • Ensure all customers have the necessary paperwork and documentation, including appointment packs, clinical files, and consent forms.
  • Process payments, invoices, and other financial transactions accurately and efficiently.
  • Maintain accurate customer records, including appointment schedules and payment information.

Requirements:

  • Administration and customer service experience, with a focus on delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and external partners.
  • Proficiency in MS Office packages and other administrative software.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Why Bupa?

We are a health insurer and provider, dedicated to delivering high-quality healthcare services to our customers. As a Bupa employee, you will have access to a range of benefits, including:

  • 25 days holiday, increasing through length of service, with option to buy or sell.
  • Bupa health insurance as a benefit in kind.
  • An enhanced pension plan and life insurance.
  • Annual Health Services Bonus Scheme.
  • Onsite gyms or local discounts where no onsite gym available.
  • Various other benefits and online discounts.