Director of Operations – South

7 days ago

Chandler's Ford, United Kingdom Selwood Full time

About the Role

Selwood is seeking a highly skilled and experienced Director of Operations to join our team in the Southern region. As a key member of our leadership team, you will play a pivotal role in driving operational efficiency and maximizing profitability within your region.

Main Responsibilities:

  • Develop and implement strategic goals for branch, regional, and national operational efficiency, safety, quality, and productivity.
  • Collaborate with the Executive Leadership Team in the development of performance goals and long-term operational plans.
  • Provide strong leadership and help to develop high-performing teams, effectively managing senior managers in their respective branch networks to deliver goals and meet or exceed targets.
  • Coach and mentor managers within your teams, upskilling their critical leadership abilities to deliver business resilience today and a pipeline of capable leaders for long-term success.
  • Work closely with Regional Operations Managers to help drive standards and quality throughout the region, ensuring excellent quality and service to maximize the customer experience.
  • Regularly review team performance with Regional Operations Managers, assisting in the development, improvement, efficiencies, and implementation of operational plans to meet company goals and objectives.
  • Encourage, facilitate, and promote opportunities for employee training, development, and advancement within the company, ensuring the right people capability and engagement to deliver business objectives and maintaining good succession planning.
  • Evaluate overall performance by gathering, analyzing, and interpreting data to provide regular reporting to agreed requirements.
  • Work closely and collaborate with all directors and key stakeholders, building strong relationships and ensuring clear and healthy communication in all areas of the business.
  • Collaborate with sales and solutions teams and other key stakeholders to deliver tailored pump solutions and exceptional customer service across your region.
  • Analyze efficiency and effectiveness of operational processes and procedures, recommending solutions for improvement where necessary.
  • Drive operational strategies to optimize and manage resource utilization, minimize losses, implement initiatives to reduce company costs, and increase employee productivity.
  • Accountable for managing budget for your operational region, promoting profitability, and contributing to future budget planning processes.

Qualifications & Experience:

  • Educated to degree level or equivalent – relevant business or management qualifications preferred.
  • Proven experience of regional operational management, ideally at a senior or Director level within a similar industry or sector.
  • Experience of successfully managing geographically diverse teams, being able to demonstrate strong leadership skills and the ability to develop, coach, motivate, and engage.
  • Ability to build strong stakeholder relationships, connecting and collaborating intensively within your team and across the organization.
  • A leader with excellent communication and interpersonal skills, with the ability to listen and offer sound feedback.
  • A vision for the business and the wider team, the ability to adapt and be decisive in a rapid-paced environment.
  • Experience of leading and demanding a Health & Safety culture, driving and creating an environment where good practices are a way of everyday life and total compliance is adhered to.
  • Proven or demonstrable ability to plan and manage operational processes to maximize efficiency and effectiveness, effectively managing multiple priorities.
  • Proven background in leading an operational area, driving growth, maximizing sales, and profitability.
  • Proven ability to set clear objectives aligned to regional goals, utilizing modern platforms to interconnect all employees and departmental functions.
  • Proven ability with budgets and business planning, able to develop innovative solutions for maximizing profit within the region.
  • Experience of developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
  • Computer literate to a high level, able to pull reports and analyze data on company systems and Microsoft Packages such as Excel / Word / PowerPoint.
  • A full UK driving license (endorsed with a maximum of 6 points).
  • Ability and willingness to travel within territory and throughout the UK as and when necessary.
  • Strong understanding of pump equipment, rental operations, and technical requirements is desired.

What We Can Offer You:

  • Competitive salary.
  • Company car, or car allowance.
  • Eligible for company bonus scheme (annual and quarterly payments).
  • Medicash Scheme – medical expenses scheme (access to 24-hour online GP services, discounted gym memberships).
  • Pension scheme with contribution based on total earnings not just salary.
  • 24 days holiday + 8 Bank Holidays.
  • Increasing annual leave entitlement with long service.
  • 3x your annual salary life insurance (DIS).
  • Support for development and training.
  • Employee assistance program (EAP) & access to Mental Health first aiders.
  • Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays, and more).
  • Employee referral scheme.
  • Hybrid working (i.e., working from home and in the office) pattern.

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