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Client Support Specialist
2 months ago
Join M&S Bank as a Client Support Specialist
If you are seeking a fulfilling career that allows you to shine, consider a position with M&S Bank where you can realize your potential.
Career Development: At M&S Bank, we provide tailored professional growth opportunities along with a competitive compensation and benefits package.
This includes:
- Comprehensive private healthcare for all employees based in the UK.
- Enhanced maternity and adoption pay, with support upon your return to work.
- A contributory pension scheme featuring a generous employer contribution.
Work Schedule: Our contact centre operates from 8am to 8pm, seven days a week. Your working hours will include some weekends and evenings, which we will discuss during the recruitment process.
About M&S Bank: As the financial partner of Marks & Spencer, we aim to embody the trusted values of M&S in our banking services, ensuring we Give Money More Sparkle.
We offer a diverse range of financial products, including credit cards, savings accounts, loans, and insurance, along with the broadest selection of travel money currencies available on the high street.
Inclusive Culture: We are committed to fostering an inclusive environment for all—our colleagues, customers, and communities. Our hybrid working model allows for 60% of your time in the office and 40% at home.
Employee Benefits:
- Competitive salary with the opportunity to earn an annual bonus.
- 25 days of annual leave.
- Recognition throughout the year with Spotlight awards and access to events.
- 20% discount on M&S shopping.
- Flexible benefits tailored to your lifestyle, including:
- Pension plans
- Discounts at various popular retail brands
- Support for managing health, mental, and financial well-being
- One day per year dedicated to community service or fundraising.
- Opportunity to pursue further education through our apprenticeship scheme.
Your Role: As a Client Support Specialist, you will:
- Provide exceptional customer service by answering calls and assisting customers with their needs.
- Deliver the highest levels of customer support.
- Build rapport through active listening, inquiry, and offering relevant solutions.
- Handle complaints with ownership and resolve issues effectively.
- Maintain and update customer account information.
- Act as a digital advocate, guiding customers in utilizing our digital platforms.
- Represent the voice of the customer by suggesting enhancements to improve their experience.
Ideal Candidate: We are looking for enthusiastic, customer-oriented individuals who are resilient and passionate about helping others. Key attributes include:
- A commitment to delivering excellent customer experiences.
- Problem-solving skills and the ability to handle challenging calls.
- Proficiency in digital tools and platforms.
- Openness to diverse perspectives, which is vital for our business and the communities we serve.
We take pride in being part of the Disability Confident Scheme, ensuring fair interview processes for candidates with disabilities, long-term health conditions, or neurodiversity.
