IT Operations Manager

15 hours ago


Newhaven, East Sussex, United Kingdom Jago Consultants Full time
IT Operations Manager

Jago Consultants is seeking an experienced IT Operations Manager to join their team based in Newhaven. The successful candidate will be responsible for ensuring the smooth operation of our IT systems and services.

Key Responsibilities:
  • Manage and maintain our IT infrastructure, including servers, networks, and cloud services.
  • Ensure that our IT systems are available and performing optimally, meeting our service level agreements.
  • Provide technical support and guidance to our team members, ensuring they have the necessary skills and knowledge to perform their roles effectively.
  • Liaise with our accounts and HR Director to resolve any issues or concerns.
  • Provision and order services, including hardware, cloud, and software.
  • Assist with the Helpdesk, providing timely and effective support to our users.
  • Identify and mitigate emerging issues, ensuring our IT systems remain secure and available.
  • Maintain close working relationships with users, 3rd parties, vendors, and stakeholders.
  • Manage the resolution of major operational incidents.
Requirements:
  • Experience in a similar IT role, with a strong understanding of Active Directory, server 2016-2019, and VoIP technology.
  • Good knowledge of Office 365, networking, and virtualization.
  • Problem-solving skills and the ability to work independently.
  • DBS clearance required.
Benefits:
  • Monday to Friday, 9am-5pm.
  • 25 days holiday, including bank holidays, plus an extra day off each year of service.
  • Pension scheme.
  • Free parking.
  • Use of company car for IT appointments.

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