IT Operations Manager

3 days ago


Newhaven, East Sussex, United Kingdom Jago Consultants Full time

Job Overview

Jago Consultants is seeking an experienced IT Operations Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT systems and services.

Key Responsibilities

  • Ensure that all IT systems and services are running within agreed service level agreements
  • Provide training and support to new staff members
  • Liaise with the accounts and HR Director to resolve any issues
  • Provision and order hardware, cloud, and software services
  • Assist with the Helpdesk function
  • Identify and resolve emerging issues
  • Ensure that the infrastructure is available within service level agreements
  • Maintain close working relationships with users, vendors, and stakeholders
  • Manage the resolution of major operational incidents

Requirements

  • Experience in a similar IT role
  • Active Directory expertise
  • Good knowledge of server 2016 – 2019
  • Understanding of VoIP technology
  • DBS clearance
  • Office 365 and networking knowledge
  • Virtualisation knowledge
  • Problem-solving skills

Benefits

  • Monday to Friday 9am – 5pm working hours
  • 25 days holiday including bank holidays (with an additional day off each year of service)
  • Pension scheme
  • Free parking
  • Use of a company car for IT-related appointments


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