IT Operations Manager
3 days ago
Job Overview
Jago Consultants is seeking an experienced IT Operations Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT systems and services.
Key Responsibilities
- Ensure that all IT systems and services are running within agreed service level agreements
- Provide training and support to new staff members
- Liaise with the accounts and HR Director to resolve any issues
- Provision and order hardware, cloud, and software services
- Assist with the Helpdesk function
- Identify and resolve emerging issues
- Ensure that the infrastructure is available within service level agreements
- Maintain close working relationships with users, vendors, and stakeholders
- Manage the resolution of major operational incidents
Requirements
- Experience in a similar IT role
- Active Directory expertise
- Good knowledge of server 2016 – 2019
- Understanding of VoIP technology
- DBS clearance
- Office 365 and networking knowledge
- Virtualisation knowledge
- Problem-solving skills
Benefits
- Monday to Friday 9am – 5pm working hours
- 25 days holiday including bank holidays (with an additional day off each year of service)
- Pension scheme
- Free parking
- Use of a company car for IT-related appointments
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