Global Product Director HR Staffer Experience Lead

4 weeks ago

London, Greater London, United Kingdom Boston Consulting Group Full time
ROLE OVERVIEW

This is a Temporary LOA Cover for 14 months. As a key member of the Staffing and More (SAM) team, our global staffing solution, you will act as Product Owner for a portion of our global staffing tool. Your responsibilities will include leading the functional design for the consultant experience in staffing, orchestrating simplification and harmonization activities, and stakeholder engagement required to implement a global staffing system. You will also manage the Product Analyst in GS Delhi.

You will collaborate closely with Staffing colleagues across our Global, Regional, local office teams, BCGX, and the Staffing & More (SAM) IT Team, as well as broader global functions (e.g. Finance, Risk, Knowledge) to ensure successful design and implementation. This is a critical role in a high-priority project that is core to our organization.

KEY RESPONSIBILITIES

Manage the design and all phases of implementation of future SAM functionality.

Gather business requirements from staffing stakeholders and incorporate into the design, balancing user requirements, priority, and effort.

Identify opportunities to harmonize and simplify processes across the organization to ensure we optimize the design solution.

Work closely with the SAM development team on key design decisions and model process flows, ensuring stakeholder input.

Ensure a functional design and change requests align to the system and operating model guardrails and escalate appropriately for exceptions.

Prepare decisions for escalation, including framing the decision, making a recommendation, and identifying risk and interdependencies.

Partner closely with broader project team, functional experts, and technical teams to deliver the SAM roadmap.

Manage the approach for user acceptance testing, including identifying key users, escalation processes, and aligning to project timelines.

In coordination with the Product Team Lead and Global Staffing Director, drive the roll-out plan and stakeholder engagement for Staffing stakeholders, including training and rollout approach and key project timelines.

Understand and help manage the SAM backlog and prioritize among competing requests.

Ensure future business needs can be met by the solution and escalate where necessary for future roadmap.

Help to refine user stories.

Act as a key change agent and ensure regular communications to staffing functional stakeholders, including preparing an engagement plan, developing materials, and representing the broader project team at events.

Partner with the Product Team Lead, HR Digital Product Portfolio Lead, and Technical Area Lead on quarterly priorities and frequently demo latest sprint outcomes to the Talent Management Product Team.

WHAT WE'RE LOOKING FOR

You are a forward thinker who leverages your experience to shape and drive change and innovation.

To be successful, you need to have a consultative approach coupled with subject matter expertise across change management, project management, and transformation.

You need to be a problem solver and change driver – we don't just fix the immediate ask, but take ambiguous issues, break them down to understand the root cause, and then design an approach and solution that not only adopts outside thinking, but also brings stakeholders along with us.

You understand that providing great service means understanding and solving the real stakeholder problems and not just doing everything your stakeholders ask for.

Building relationships will also be critical to your success – strong written and verbal communication skills are a must. You need to be able to effectively tailor your communications since we work across all levels of our organization, from C-level and senior leaders, to local teams doing the work.

Beyond being able to perform diligent, effective change and stakeholder management, balance will be crucial. You will need to listen, negotiate, and flex where needed; while also having the stamina and strength to stand your ground on matters that are important and for the greater good.

You need to be outcome-focused with the ability to proactively take initiative, use good judgment to prioritize requests, and be comfortable working with minimal direction.

You will understand the big picture, even when the work gets granular, requiring strong organizational skills – an ability to handle multiple tasks, prioritize them, and carry them out independently. This role does require you to 'roll up your sleeves' and play an active role to make change happen.

REQUIREMENTS

You have a bachelor's degree and preferably an advanced degree.

You have experience working in a global team, across cultures and time zones.

You have experience in world-class professional services, and ideally you have first-hand experience of project staffing processes.

You have excellent communication skills and the ability to influence without power.

You are familiar with agile processes and willing to support others to make it real.

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