Deputy Manager
6 days ago
About Merlin's Cave
Merlin's Cave is a renowned hospitality establishment seeking a skilled Deputy Manager to lead our team in delivering exceptional customer experiences. Our stunning village pub offers a unique blend of community-oriented culture and a beautiful beer garden, making it an ideal setting for individuals to grow their knowledge of our fresh, classic British menu.
Key Responsibilities
- Lead and manage a high-performing team to ensure seamless service delivery and exceptional customer satisfaction.
- Develop and implement effective strategies to drive sales growth, improve operational efficiency, and enhance the overall guest experience.
- Collaborate with the management team to create and execute business plans, ensuring alignment with company objectives.
- Provide coaching and training to team members to enhance their skills and knowledge, promoting career development and growth within the company.
- Monitor and control costs, ensuring profitability and maintaining a high level of customer satisfaction.
Requirements
- Proven experience in a similar role, with a strong track record of leadership and team management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
- Strong business acumen, with the ability to analyze data, identify trends, and make informed decisions.
- Passion for delivering exceptional customer service and a commitment to ongoing learning and development.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities to support career growth and progression.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
- The opportunity to work with a leading hospitality brand, with a reputation for excellence and innovation.
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