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Customer Service Representative

4 weeks ago

St Ives, Cornwall, United Kingdom GLL Full time

At GLL, we're seeking a talented Customer Service Advisor to join our team at St Ives Leisure Centre. As a key member of our team, you'll be responsible for delivering exceptional customer service, ensuring our customers have an outstanding experience every time they visit our centre.

Key Responsibilities:

  • Provide a warm welcome to every customer, ensuring they feel valued and supported.
  • Respond to customer enquiries, converting them into memberships and enhancing their lifestyle.
  • Answer incoming calls, deal with transactions, and handle customer queries with a smile.
  • Be a key support to your team, preparing studios, gyms, and sports halls for activities, and maintaining the centre's cleanliness and upkeep.

What We Offer:

  • A values-driven organisation that prioritises customer satisfaction.
  • Learning and development opportunities to support your career growth.
  • Competitive rates of pay and a range of benefits, including discounted gym membership and exclusive discounts on our villas and ski chalets.
  • A supportive team environment that encourages collaboration and teamwork.

What You'll Need:

  • A can-do attitude and a passion for delivering exceptional customer service.
  • Excellent communication and interpersonal skills.
  • Knowledge of health and safety procedures.
  • Ability to work as part of a team and provide support when needed.
  • Good IT, literacy, numerical, and communication skills.

Why Join GLL?

  • As a charitable social enterprise owned by its staff, we offer a unique and rewarding work environment.
  • Our team is passionate about making a difference in our communities, and we're committed to providing exceptional customer service.
  • With a range of benefits and opportunities for career growth, we're the perfect place to start or continue your career.