Relationship Manager

2 months ago

Cardiff, Cardiff, United Kingdom Cancer Research UK Full time
About the Role

We are seeking a skilled Relationship Executive to join our team at Cancer Research UK. As a key member of our fundraising team, you will play a vital role in building and maintaining relationships with our supporters, helping to drive income and lifetime value for the charity.

Key Responsibilities
  • Manage initial and ongoing contact with low, mid-value, and light-touch relationships, including individuals, fundraising groups, corporate organisations, and Free Will service acquisitions within the region.
  • Provide exceptional customer service to support fundraisers via phone, mail, and email, enhancing their fundraising experience and driving increased income and lifetime value.
  • Provide timely contact to supporters at various stages of their fundraising journey, offering rewards, recognition, and fundraising materials as required.
  • Support the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK.
  • Identify supporters with high-value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long-term relationships.
  • Responsible for achieving agreed income targets and supporting regional budgets by reporting on and setting monthly targets.
  • Work with the wider divisional team to drive supporter recruitment and re-engagement.
  • Ensure supporter records are entered and maintained on systems and associated pipelines.
Requirements
  • Experience of providing excellent customer service.
  • Strong communication skills, in both verbal and written form, with the ability to influence others using clear, candid communication - predominantly over the phone.
  • Good listening skills to build effective and valuable relationships with supporters.
  • Excellent organisation and time management skills.
  • Ability and confidence to solve straightforward problems with the direction, guidance, and support of colleagues.
  • Experience of working with colleagues to find new or better ways to do things and to make changes appropriately.
  • Excellent attention to detail and experience of entering and managing data in a database system.
  • Ability to understand the fundraising or charity/voluntary sector.
What We Offer

As a Relationship Executive at Cancer Research UK, you will be part of a dynamic team that is passionate about beating cancer. We offer a generous benefits package, a wide range of career and personal development opportunities, and high-quality tools, policies, and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on travel, technology, gym membership, and much more. We actively encourage a flexible working culture, recognising that our employees have lives outside of work.

We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications, but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to assess you quickly, fairly, and objectively.

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