Visitor Experience Analyst
2 weeks ago
We are seeking a highly organized and detail-oriented Visitor Insight Officer to join our team at the Science Museum Group. As a key member of our Visitor Insight team, you will play a critical role in helping us understand our diverse audiences and their experiences.
Key Responsibilities:
- Coordinate on-site fieldwork timetables across our museum sites
- Act as a primary contact between Visitor Insight and fieldwork agencies
- Assist in delivering monthly visitor feedback reports and compiling data from previous reports
- Develop and implement small-to-medium size visitor research projects
- Collaborate with Marketing, Public Programmes, and Exhibition teams to inform our visitor experience
Requirements:
- Experience interpreting and challenging statistics
- Ability to read data tables and write succinct reports
- Organized and methodical approach with a commitment to accuracy and attention to detail
- Excellent communication and presentation skills
- Understanding of the importance of customer service and visitor experience in museums
What We Offer:
- Opportunity to develop your career in a world-class museum group
- Support for personal and professional development
- 27 days annual leave in addition to bank holidays
- Employee assistance programme
- Enhanced contributory pension
- Unmind App and other wellbeing support
- Interest-free loans
- Days Out discounts
- Health & Dental Insurance
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