Visitor Experience Analyst

2 weeks ago


Bradford, Bradford, United Kingdom Science Museum Group Full time
About the Role

We are seeking a highly organized and detail-oriented Visitor Insight Officer to join our team at the Science Museum Group. As a key member of our Visitor Insight team, you will play a critical role in helping us understand our diverse audiences and their experiences.

Key Responsibilities:

  • Coordinate on-site fieldwork timetables across our museum sites
  • Act as a primary contact between Visitor Insight and fieldwork agencies
  • Assist in delivering monthly visitor feedback reports and compiling data from previous reports
  • Develop and implement small-to-medium size visitor research projects
  • Collaborate with Marketing, Public Programmes, and Exhibition teams to inform our visitor experience

Requirements:

  • Experience interpreting and challenging statistics
  • Ability to read data tables and write succinct reports
  • Organized and methodical approach with a commitment to accuracy and attention to detail
  • Excellent communication and presentation skills
  • Understanding of the importance of customer service and visitor experience in museums

What We Offer:

  • Opportunity to develop your career in a world-class museum group
  • Support for personal and professional development
  • 27 days annual leave in addition to bank holidays
  • Employee assistance programme
  • Enhanced contributory pension
  • Unmind App and other wellbeing support
  • Interest-free loans
  • Days Out discounts
  • Health & Dental Insurance


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