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Wellness Concierge

3 months ago

Chipping Norton, United Kingdom Soho House & Co Careers Full time
Position Overview:

We are in search of a dedicated Spa Host to enhance the guest experience at our wellness facilities. This role is pivotal in providing exceptional service to guests visiting our spa amenities.

Key Responsibilities:
  • Welcome guests to the spa, ensuring a seamless check-in and check-out process.
  • Maintain the cleanliness and organization of the wellness areas, including the Lazy Lake and Wellness Barn.
  • Assist guests in navigating the spa facilities, including hot tubs, saunas, and treatment rooms.
  • Prepare and serve beverages to guests utilizing the lake facilities.
  • Collaborate closely with the spa reception and management team to ensure smooth daily operations.
  • Uphold health and safety standards, ensuring compliance with all company policies and local regulations.

Qualifications:
  • Excellent interpersonal skills with a focus on customer satisfaction.
  • A passion for wellness and the spa industry.
  • Previous experience in a high-profile spa environment is preferred but not mandatory.
  • Ability to work effectively in a fast-paced setting, demonstrating reliability and punctuality.
  • Flexibility to work various shifts, including evenings and weekends.

Physical Requirements:
  • Ability to stand for extended periods and perform physical tasks.
  • Capability to move quickly between different areas of the facility.

Working Hours:
Shift patterns will vary throughout the week, including evenings and weekends, with an average of 32-45 hours per week.