Change Delivery Coordinator

2 weeks ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
About the Role

We are seeking a highly skilled Change Delivery Coordinator to join our team at Hastings Direct. As a key member of our Operations team, you will play a critical role in supporting the implementation of change projects across our Home Claims department.

Key Responsibilities
  • Support the Operations Delivery Managers in implementing a portfolio of change projects, ensuring that these projects are well-planned, executed, and delivered on time.
  • Collaborate with cross-functional teams to ensure that each change project considers processes across the customer journey and is implemented effectively.
  • Develop and maintain documentation for each change project, ensuring that processes are well-documented and controls are in place to reduce the risk of error.
  • Coordinate change across multiple areas, including IT systems, processes, and customer communications.
  • Support the Operations Delivery Manager and Head of Home Claims in defining a common approach to change delivery in Home Claims, ensuring that business cases are robust and changes are delivered on time within agreed spend.
Requirements
  • Proven track record of supporting and delivering multiple projects successfully, including changes across various operational areas.
  • Passion for improvements and making things better for both colleagues and customers.
  • Good knowledge/awareness of Operational & Risk Management principles and practices, with the ability to thrive in a matrix organisation.
What We Offer

As a Change Delivery Coordinator at Hastings Direct, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be supported to grow and develop your skills. We offer a competitive salary, flexible working arrangements, and a range of benefits, including a bonus scheme, healthcare cash plan, and access to financial wellbeing support.

We are an equal opportunities employer and welcome applications from all suitably skilled persons, regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.



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