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Change Delivery Coordinator
2 months ago
We are seeking a highly skilled Change Delivery Coordinator to join our team at Hastings Direct. As a key member of our Operations team, you will play a critical role in supporting the implementation of change projects across our Home Claims department.
Key Responsibilities- Supporting Change Projects: Collaborate with Operations Delivery Managers to develop and implement change projects that drive business benefits and improve customer experiences.
- Whole Systems Thinking: Ensure that each change project considers processes across the customer journey and is implemented effectively, with lasting results.
- Process Documentation and Risk Management: Ensure that processes within each change project are documented, controls are in place to reduce the risk of error, and key performance reporting enables project benefits to be tracked.
- Change Coordination: Coordinate change across multiple areas, including IT systems, processes, and customer communications.
- Business Case Development: Support the Operations Delivery Manager and Head of Home Claims to develop a common approach to change delivery in Home Claims and ensure that business cases are robust and changes are delivered on time within agreed spend.
- Seamless Change Delivery: Ensure that change is delivered seamlessly, brilliantly, and in partnership within the Claims Operation.
- Project Management Experience: Proven track record of supporting and delivering multiple projects successfully, including changes across various operational areas.
- Improvement Passion: Real passion for improvements and making things better for both colleagues and customers.
- Operational and Risk Management Knowledge: Good knowledge/awareness of Operational & Risk Management principles and practices and someone who thrives in a matrix organisation by inspiring others.
Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We're proud of our 4Cs culture, which focuses on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, and in return, we'll give you all the support, training, and development you need.
We offer a range of benefits, including an attractive salary, flexible working, a competitive bonus scheme, physical and financial wellbeing support, and more. We're an equal opportunities employer and welcome applications from all suitably skilled persons.
