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Student Services Coordinator – 00099
3 months ago
Title: Student Support Representative – 00099
Agency: Commonwealth of Virginia
Location: Chesterfield - 041
FLSA: Nonexempt
Hiring Range: Pay up to $39, commensurate w/qualifications & experience)
Employment Type: Full Time
Job Overview:The Commonwealth of Virginia is dedicated to providing exceptional educational services and fostering community engagement. The Student Support Representative plays a crucial role in ensuring that students and community members receive the assistance they need to navigate academic and administrative processes effectively.
As the primary point of contact, the Student Support Representative will address inquiries from various stakeholders, including students, faculty, and community members. This role involves responding to walk-in requests, text messages, and phone calls, providing vital information about academic offerings and student services. Additionally, the representative will offer administrative support to staff within the Help Hub, contributing to a collaborative and efficient work environment.
Key Responsibilities:
- Serve as the first line of communication for inquiries related to college services.
- Assist in providing administrative support to college personnel.
- Facilitate effective communication between students and college departments.
- Maintain a flexible work schedule, including potential evening and weekend hours during peak times.
- Experience in administrative roles.
- Strong customer service skills.
- Proficiency in Microsoft Office and Google Suite.
- Excellent verbal and written communication abilities.
- Ability to engage with a diverse student body.
- Commitment to the principles of open-access education and student achievement.
- Successful completion of a criminal background check.
- Associate degree or higher.
- Familiarity with eVA and PeopleSoft systems.
- Experience in higher education settings.
