IT Services Helpdesk Coordinator

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Venn Group Full time
Job Title: Help Desk Administrator

The primary objective of this role is to provide a professional and comprehensive helpdesk and administration service to staff, students, and guests of the College.

Main Responsibilities
  • Provide a friendly and approachable helpdesk service for all Information Systems, eLearning, Finance, Facilities, and IT enquiries across the College.
  • Be the first point of contact for all customer telephone, email, and walk-up enquiries.
  • Manage all helpdesk support requests and enquiries.
  • Offer an organized and efficient administrative service to the departments.
  • Ensure the progress and status of all support requests are continually kept up to date and customers informed of progression.
  • Perform other duties as may be reasonably required commensurate with the grade of the post across the College and its campuses.
Key Activities
  • Logging of customer support requests and allocation to relevant members of the team.
  • Resolving initial enquiries such as systems account changes and password resets.
  • Producing reports and distribution to staff.
  • Establishing and building customer and supplier relationships.
  • Maintaining department databases and spreadsheets up to date.
  • Maintaining systems hardware and software audits and ensuring software compliance.
  • Creating training materials and ‘how to’ guides to support staff.

  • IT Services Helpdesk Coordinator

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Venn Group Full time

    Job Title: Help Desk AdministratorThe primary objective of this role is to provide a professional and comprehensive helpdesk and administration service to staff, students, and guests of the College.Main ResponsibilitiesProvide a friendly and approachable helpdesk service for all Information Systems, eLearning, Finance, Facilities, and IT enquiries across the...

  • IT Services Helpdesk Coordinator

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Venn Group Full time

    Job Title: Help Desk AdministratorThe primary objective of this role is to provide a professional and comprehensive helpdesk and administration service to staff, students, and guests of the College.Main ResponsibilitiesProvide a friendly and approachable helpdesk service for all Information Systems, eLearning, Finance, Facilities, and IT enquiries across the...

  • IT Services Helpdesk Administrator

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Venn Group Full time

    Job Title: Help Desk AdministratorThe primary objective of this role is to provide a professional and comprehensive helpdesk service to staff, students, and guests of the College.Main ResponsibilitiesProvide a friendly and approachable helpdesk service for all Information Systems, eLearning, Finance, Facilities, and IT enquiries across the College.Manage all...

  • IT Services Helpdesk Administrator

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Venn Group Full time

    Job Title: Help Desk AdministratorThe primary objective of this role is to provide a professional and comprehensive helpdesk service to staff, students, and guests of the College.Main ResponsibilitiesProvide a friendly and approachable helpdesk service for all Information Systems, eLearning, Finance, Facilities, and IT enquiries across the College.Manage all...

  • Helpdesk Administrator

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Skanska Full time

    About the RoleSkanska, a leading project development and construction group, is seeking a Helpdesk Administrator to join its Building Services team at Royal Papworth Hospital.The successful candidate will deliver exceptional customer service as part of the Royal Papworth Helpdesk, handling high volumes of calls and emails from users, and logging requests on...

  • Helpdesk Administrator

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Skanska Full time

    About the RoleSkanska, a leading project development and construction group, is seeking a Helpdesk Administrator to join its Building Services team at Royal Papworth Hospital.The successful candidate will deliver exceptional customer service as part of the Royal Papworth Helpdesk, handling high call and email volumes from users, and logging requests on the...

  • Helpdesk Administrator

    2 months ago

    Cambridge, Cambridgeshire, United Kingdom Skanska Full time

    About the RoleSkanska, a leading project development and construction group, is seeking a skilled Helpdesk Administrator to join its Building Services team at Royal Papworth Hospital.The successful candidate will be responsible for delivering exceptional customer service as part of the Royal Papworth Helpdesk, handling high volumes of calls and emails from...

  • Helpdesk Administrator

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Skanska Full time

    About the RoleSkanska, a leading project development and construction group, is seeking a Helpdesk Administrator to join its Building Services team at Royal Papworth Hospital.The successful candidate will deliver exceptional customer service as part of the Royal Papworth Helpdesk, handling high call and email volumes from users, and logging requests on the...

  • Helpdesk Administrator

    2 months ago

    Cambridge, Cambridgeshire, United Kingdom Skanska Full time

    About the RoleSkanska, a leading project development and construction group, is seeking a skilled Helpdesk Administrator to join its Building Services team at Royal Papworth Hospital.The successful candidate will be responsible for delivering exceptional customer service as part of the Royal Papworth Helpdesk, handling high volumes of calls and emails from...

  • Helpdesk Administrator

    2 months ago

    Cambridge, Cambridgeshire, United Kingdom Skanska Full time

    About the RoleSkanska, a leading project development and construction group, is seeking a skilled Helpdesk Administrator to join its Building Services team at Royal Papworth Hospital.The successful candidate will be responsible for delivering exceptional customer service as part of the Royal Papworth Helpdesk, handling high volumes of calls and emails from...

  • Helpdesk Administrator

    2 months ago

    Cambridge, Cambridgeshire, United Kingdom Skanska Full time

    About the RoleSkanska, a leading project development and construction group, is seeking a skilled Helpdesk Administrator to join its Building Services team at Royal Papworth Hospital.The successful candidate will be responsible for delivering exceptional customer service as part of the Royal Papworth Helpdesk, handling high volumes of calls and emails from...

  • Helpdesk Administrator

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Skanska Full time

    About the RoleSkanska, a leading project development and construction group, is seeking a Helpdesk Administrator to join its Building Services team at Royal Papworth Hospital.The successful candidate will deliver exceptional customer service as part of the Royal Papworth Helpdesk, handling high volumes of calls and emails from users, and logging requests on...

  • Helpdesk Support Specialist

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom The ONE Group Ltd Full time £13 - £14

    Job Title: Helpdesk AdministratorWe are seeking a skilled Helpdesk Administrator to join our team at The ONE Group Ltd. As a Helpdesk Administrator, you will be responsible for managing the ticketing system, ensuring Service Level Agreements (SLAs) are met, escalating tickets when necessary, providing reports on tickets, and creating IT guides on various...

  • Helpdesk Support Specialist

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom The ONE Group Ltd Full time £13 - £14

    Job Title: Helpdesk AdministratorWe are seeking a skilled Helpdesk Administrator to join our team at The ONE Group Ltd. As a Helpdesk Administrator, you will be responsible for managing the ticketing system, ensuring Service Level Agreements (SLAs) are met, escalating tickets when necessary, providing reports on tickets, and creating IT guides on various...

  • Helpdesk Operations Administrator

    1 day ago

    Cambridge, Cambridgeshire, United Kingdom Skanska Full time

    Helpdesk Administrator RoleSkanska, a leading project development and construction group, is looking for a skilled Helpdesk Administrator to join its Building Services team at Royal Papworth Hospital.The successful candidate will provide exceptional customer service, handling high call and email volumes, and accurately logging requests on the Computer Aided...

  • Helpdesk Support Specialist

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Skanska Full time

    About the RoleSkanska, a leading project development and construction group, is seeking a Helpdesk Administrator to join its Building Services team at Royal Papworth Hospital.The successful candidate will deliver exceptional customer service as part of the Royal Papworth Helpdesk, handling high volumes of calls and emails from users, and logging requests on...

  • Helpdesk Support Specialist

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Skanska Full time

    About the RoleSkanska, a leading project development and construction group, is seeking a Helpdesk Administrator to join its Building Services team at Royal Papworth Hospital.The successful candidate will deliver exceptional customer service as part of the Royal Papworth Helpdesk, handling high call and email volumes from users and logging requests on the...

  • Helpdesk Support Specialist

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Skanska Full time

    About the RoleSkanska, a leading project development and construction group, is seeking a Helpdesk Administrator to join its Building Services team at Royal Papworth Hospital.The successful candidate will deliver exceptional customer service as part of the Royal Papworth Helpdesk, handling high volumes of calls and emails from users, and logging requests on...

  • Helpdesk Support Specialist

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom The ONE Group Ltd Full time £13 - £14

    IT Helpdesk AdministratorWe are seeking an experienced IT Helpdesk Administrator to provide short-term support to our clients in Cambridge. The ideal candidate will have a strong background in IT Support, with a minimum of 1 year of experience in a Service Desk or IT Technician role.Key Responsibilities:Manage the ticketing system to ensure SLAs are...

  • Helpdesk Support Specialist

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom The ONE Group Ltd Full time £13 - £14

    IT Helpdesk AdministratorWe are seeking an experienced IT Helpdesk Administrator to provide short-term support to our clients in Cambridge. The ideal candidate will have a strong background in IT Support, with a minimum of 1 year of experience in a Service Desk or IT Technician role.Key Responsibilities:Manage the ticketing system to ensure SLAs are...