Higher Education Operations Manager

1 week ago


London, Greater London, United Kingdom Aramark UK Full time
About the Role

We are seeking an experienced and ambitious individual to join our Education & Healthcare sector in Aramark UK as a Director of Operations - Higher Education.

This is a unique opportunity to lead a portfolio of complex operations, driving success by building a strong culture of innovation, service improvement, and delivery, underpinned by commercial performance.

Key Responsibilities
  • Oversee a portfolio of operations, ensuring seamless delivery of service and commercial performance.
  • Lead the operational teams by example, demonstrating commitment to our values and objectives.
  • Collaborate with stakeholders to deliver company commitments and embed our vision and values within the business.
  • Plan, direct, and coordinate management activities, ensuring timely delivery and adaptation to dynamic business needs.
  • Develop and maintain operational contingency and recovery plans to ensure seamless delivery of service.
  • Accept personal ownership and accountability for regulatory and statutory compliance within the region.
  • Implement and deliver effective business plans to resolve commercial or client issues.
  • Navigate commercial agreements to understand and negotiate contractual obligations, mitigating financial risk.
  • Interrogate financial performance with direct management team to evaluate delivery of service and contractual obligations.
  • Prepare and present region business reviews to the Sector Director.
Requirements
  • Operating at Senior Operational or Operations Director level or equivalent in contract catering or hospitality environment.
  • High volume, multi-site regional experience, including Higher Education.
  • Excellent business acumen, with a proven track record of managing commercial business, underpinned by strong negotiation skills.
  • Strong influencer and stakeholder management experience, with the ability to manage internal & external stakeholder relationships.
  • Oral and written communication skills, with the ability to produce comprehensive reports & strategic business plans.
  • Working knowledge of Microsoft Office packages.
About Aramark UK

Aramark UK is a leading provider of food, facilities, and uniform services to education and healthcare institutions.

We are committed to delivering exceptional service, driving innovation, and promoting sustainability in our operations.



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