Planning Services Customer Support Specialist

3 weeks ago

Brecon, Powys, United Kingdom Brecon Beacons National Park Authority Full time £26,421 - £27,803
Position Overview

The Planning Services Customer Support Specialist plays a vital role in assisting the Planning Department by delivering exceptional customer service and administrative support.

Key Responsibilities

As a member of the customer service team, your responsibilities will include:

  • Managing Planning Applications: Register various planning applications and inquiries into the planning database.
  • Issuing Notifications: Distribute planning decision notices to relevant parties.
  • Conducting Property Searches: Perform thorough property searches for local authorities within designated areas.
  • Handling Inquiries: Respond to and filter planning-related telephone calls, directing them to the appropriate personnel as needed.
  • Providing Assistance: Aid the public and other callers with general planning inquiries, offering guidance and directing them to relevant resources.
  • Processing Payments: Accept planning application payments both over the phone and in person.
  • Data Compliance: Conduct data checks on public access to ensure adherence to regulations.
  • Document Management: Scan and archive planning documents to maintain organized records.
  • Updating Planning History: Replot historical planning files onto the database to ensure a comprehensive planning history.
  • Meeting Participation: Attend and contribute to Planning Administration Meetings and other relevant gatherings.
  • Database Management: Analyze the planning register and database to provide accurate information to those reviewing planning applications.
  • Website Content Management: Assist in reviewing and updating public content on the organization’s website.
  • Generating Reports: Help in creating weekly lists of planning applications.
  • Administrative Support: Provide necessary administrative assistance to planning officers as required.
  • GIS Mapping: Identify and plot planning constraints using GIS mapping systems.
  • Committee Support: Offer assistance during Committee Meetings and Member Site Visits, including clerking duties.
  • Preparation of Materials: Prepare plans, reports, and presentations for Planning Committee under the guidance of the Planning Services Supervisor.
  • Additional Duties: Undertake any other responsibilities as directed by the Planning Services Supervisor and Head of Development Management.
Qualifications

The ideal candidate will possess:

  • Intermediate computer skills with proficiency in Microsoft Office and SharePoint.
  • Knowledge of the Town & Country Planning System.
  • Experience using GIS mapping systems.
Welsh Language Requirement

For candidates who do not meet the specified Welsh language requirements, the organization offers various learning options and support to help you achieve these qualifications during your employment.

Equal Opportunities

The Brecon Beacons National Park Authority is committed to promoting diversity and providing equal employment opportunities for all individuals. They are a Disability Confident employer and guarantee interviews for applicants with disabilities who meet the essential criteria for the role.

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