Customer Service Representative
6 days ago
We are seeking a highly skilled and motivated Customer Service Assistant to join our team at Certas Energy UK Ltd. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.
Key Responsibilities:
- Provide excellent customer service and respond to customer inquiries in a timely and professional manner.
- Process sales transactions accurately and efficiently, handling cash, credit card payments, and other payment methods.
- Maintain a high level of product knowledge and be able to answer customer questions about our products and services.
- Work collaboratively with colleagues to achieve sales targets and maintain a clean and organized store environment.
- Comply with company policies and procedures, including health and safety, cash management, and stock management.
What We Offer:
- A competitive hourly rate of £12.00 (the Real Living Wage).
- A flexible working schedule with opportunities for part-time work.
- 20 days annual leave (pro-rata) and access to our Discount scheme.
- Pension contributions and life assurance (up to 4 times annual salary).
- Opportunities for career development and progression within our retail and wider business.
About Us:
Certas Energy UK Ltd is a leading provider of energy solutions, with a network of 83 locations across the UK. We are part of a FTSE100 company and have demonstrated consistent growth for many years. Our partnerships with Spar, Shell, and Gulf enable us to deliver growth in all areas of the business.
We are committed to providing a safe and inclusive work environment, with a strong culture of safety and compliance principles driven by our dedicated Safety F1rst and Doing the Right Thing initiatives. We also offer a range of programs for learning, development, and talent nurture to support our colleagues in their careers.
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