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Customer Service Representative

2 months ago

Brecon, Powys, United Kingdom Universal Business Team Full time
Customer Service & Internal Sales Executive

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service & Internal Sales Executive. As a key member of our team, you will be responsible for providing exceptional customer service, developing existing accounts, and bringing on new customers.

Key Responsibilities:
  • Provide friendly and helpful customer service to existing and potential customers
  • Process orders in a timely and efficient manner
  • Advise customers on products and services offered by our company
  • Handle customer queries and resolve any issues in a professional and courteous manner
  • Develop and maintain relationships with existing accounts
  • Participate in daily sales campaigns to develop customer relationships and increase sales
  • Make proactive sales calls to potential new accounts
  • Conduct follow-up calls to existing accounts to promote new products and services
Requirements:
  • Previous experience in a similar role
  • Experience of working to Key Performance Indicators (KPIs)
  • Good communication and interpersonal skills
  • Ability to work well in a team environment
  • Working knowledge of IT programs and software
  • Practical and logical problem-solving skills
  • Keen attention to detail and strong literacy and numeracy skills
Benefits:
  • Competitive salary of £27,000-£30,000
  • Bonus scheme available after probationary period
  • 25 days holiday per annum plus bank holidays
  • Provision of lunch every day
Working Hours:
  • Full-time position preferred, but part-time considered
  • Monday to Friday, 8am-5pm