Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Administrator to join our team at Universal Business Team. As a key member of our team, you will be responsible for providing exceptional customer service, developing existing accounts, and bringing on new customers.
Key Responsibilities:
- Provide timely and professional responses to customer inquiries via phone and email.
- Develop and maintain a strong understanding of our products and services to effectively address customer needs.
- Work collaboratively with our team to resolve customer issues and improve overall customer satisfaction.
- Identify opportunities to upsell and cross-sell our products and services to existing customers.
- Maintain accurate records of customer interactions and transactions.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office and other relevant software applications.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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