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Business Customer Service Lead Agent
2 months ago
We are seeking a highly skilled and experienced Business Customer Service Lead Agent to join our team at Centrica. As a key member of our Operations Support Team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our Service & Repair and Installation contracts for our Social Housing client.
Key Responsibilities- Provide administrative support for the delivery of Service & Repair and Installation contracts
- Work closely with the Field Operations team to deliver exceptional customer service
- Manage and prioritize tasks to ensure timely completion of work
- Develop and implement process improvements to enhance efficiency and customer satisfaction
- Collaborate with colleagues to achieve team goals and objectives
- Ensure compliance with contractual and regulatory requirements
- Manage customer complaints and queries in a timely and professional manner
- Excellent communication and interpersonal skills
- Proven experience in customer service or operations management
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Ability to work collaboratively as part of a team
- Excellent time management and organizational skills
- Ability to maintain confidentiality and handle sensitive information
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to training and development programs
Centrica is a leading energy company that is committed to delivering exceptional customer service and creating a cleaner, greener future. We are a family of brands that includes British Gas, and we are passionate about making a positive impact on the communities we serve.
