Residential Lettings Branch Manager

1 month ago

Norwich, Norfolk, United Kingdom Spicerhaart Full time

About the Role

We are seeking an experienced Lettings Branch Manager to lead our team in delivering exceptional service to landlords and tenants. As a key member of our property services group, you will be responsible for managing a team of lettings professionals and driving business growth.

Key Responsibilities

  • Lead daily meetings with the lettings team to discuss sales strategies and performance
  • Coach and develop team members to achieve key performance indicators (KPIs)
  • Monitor and assess individual team member performance, including conducting regular one-to-one meetings
  • Encourage team development and progression, and identify opportunities for growth and improvement
  • Focus on generating new and repeat business, and developing strong relationships with landlords and tenants
  • Liaise with tenants to arrange property viewings and negotiate offers
  • Ensure the business is risk-averse and compliant with regulatory requirements

Requirements

  • Full UK driving licence for a manual vehicle
  • Minimum of 2 years' experience in residential lettings at a senior negotiator position or higher
  • Ability to work well with others to create a team spirit and enjoyable working environment
  • Strong communication and interpersonal skills
  • Ability to create and action business plans relevant to the branch
  • Strong understanding of current legislation related to residential lettings
  • Ability to manage time-sensitive and high-volume workloads
  • Reputation for delivering outstanding customer service
  • Ability to work under own initiative
  • Good telephone manner
  • Strong IT skills (basic Microsoft packages)
  • Attention to detail

What We Offer

  • Competitive salary and bonus scheme
  • Opportunity for career progression and professional development
  • Elite bonus scheme and uncapped commission
  • BMW company car or monthly car allowance
  • Enrolment onto a fully-funded training course

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