Residential Lettings Branch Manager
4 weeks ago
Overview
As a Lettings Branch Manager at Spicerhaart, you will be responsible for leading a team in delivering exceptional service to both landlords and tenants. Your role will involve coaching the team to achieve key performance indicators, monitoring and assessing individual team member performance, and encouraging team development and progression.
Key Responsibilities
- Leading daily meetings with the Lettings team
- Coaching the team to achieve KPIs
- Monitoring and assessing individual team member performance
- Encouraging team development and progression
- Generating new and repeat business
- Developing and maintaining strong relationships with landlords and tenants
- Liaising with tenants and arranging property viewings
- Negotiating offers and agreeing new tenancies
- Ensuring the business is risk-averse and following the highest compliance standards
Requirements
- Full UK driving licence
- Minimum of 2 years' experience within residential lettings at a senior negotiator position or higher
- Ability to work well with others to create a team spirit and an enjoyable working environment
- Ability to communicate effectively with customers, suppliers, and communities
- Ability to create and action business plans relevant to the branch
- Ability to monitor and assess performance of local competitors
- Strong understanding of current legislation related to residential lettings
- Ability to manage time-sensitive and high-volume workloads
- Reputation for delivering outstanding customer service
- Ability to work under own initiative
- Good telephone manner
- Strong IT skills
- Attention to detail
What We Offer
- Complete on-target earnings exceeding £60,000 per year
- £20,000 to £32,000 basic salary
- Guaranteed bonus of £2,500 for the first 3 months of employment
- Uncapped commission scheme
- Elite bonus scheme
- BMW company car or monthly car allowance
- Enrolment onto a fully-funded training course
- Career progression opportunities
Interview Process
- Full UK driving licence
- Legal entitlement to live and work in the UK
- Evidence of right to work in the UK
- Proof of address
- National Insurance
- Drivers licence check
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