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Residential Lettings Manager

2 months ago

Norwich, Norfolk, United Kingdom Spicerhaart Full time

About the Role

We are seeking a highly skilled and experienced Lettings Branch Manager to lead our team in delivering exceptional service to landlords and tenants. As a key member of our property services group, you will be responsible for managing a team of lettings professionals and driving business growth through effective leadership and customer service.

Key Responsibilities

  • Lead daily meetings with the lettings team to discuss sales strategies and performance
  • Coach and develop team members to achieve key performance indicators (KPIs)
  • Monitor and assess individual team member performance, including conducting regular one-to-one meetings
  • Encourage team development and progression, and identify opportunities for growth and improvement
  • Focus on generating new and repeat business through strong relationships with landlords and tenants
  • Liaise with tenants to arrange property viewings and negotiate offers
  • Ensure the business is risk-averse and compliant with all regulatory bodies

Requirements

  • Full UK driving licence for a manual vehicle
  • Minimum of 2 years' experience in residential lettings at a senior negotiator position or higher
  • Ability to work well with others to create a team spirit and enjoyable working environment
  • Strong communication and interpersonal skills
  • Ability to create and action business plans relevant to the branch
  • Strong understanding of current legislation related to residential lettings
  • Ability to manage time-sensitive and high-volume workloads
  • Reputation for delivering outstanding customer service
  • Ability to work under own initiative
  • Good telephone manner
  • Strong IT skills (basic Microsoft packages)
  • Attention to detail

What We Offer

  • Competitive salary and bonus scheme
  • Opportunity for career progression and professional development
  • Enrolment onto a fully-funded training course
  • Company car or monthly car allowance

Eligibility

  • Full UK driving licence
  • Legal entitlement to live and work in the UK
  • Proof of right to work in the UK (passport, birth certificate, etc.)