German Speaking Customer Service Expert
7 days ago
Job Title: German Speaking Senior Customer Services Agent
Job Type: Permanent
Location: Manchester - Hybrid
About the Role:
We are seeking a highly skilled and experienced German Customer Service Advisor to join our team at Euro London Appointments. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide native-level German language support to customers
- Handle customer inquiries and resolve issues via phone, email, and in-person
- Work closely with the customer service team to ensure seamless customer experience
- Develop and maintain strong relationships with customers and internal stakeholders
- Stay up-to-date with product knowledge and industry trends
Requirements:
- Native-level fluency in German
- Excellent customer service skills and experience
- Experience in the luxury goods or hospitality industry (preferred)
- Additional language skills (French, Italian, Spanish) a plus
What We Offer:
- Discretionary annual bonus
- Team building and company events
- Excellent pension contribution
- Holidays starting at 25 days + bank holidays
- Private dental and healthcare
Why Join Us:
At Euro London Appointments, we pride ourselves on providing exceptional service to our clients and candidates. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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