German Speaking Customer Service Expert

7 days ago


Manchester, United Kingdom Euro London Appointments Full time

Job Title: German Speaking Senior Customer Services Agent

Job Type: Permanent

Location: Manchester - Hybrid

About the Role:

We are seeking a highly skilled and experienced German Customer Service Advisor to join our team at Euro London Appointments. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide native-level German language support to customers
  • Handle customer inquiries and resolve issues via phone, email, and in-person
  • Work closely with the customer service team to ensure seamless customer experience
  • Develop and maintain strong relationships with customers and internal stakeholders
  • Stay up-to-date with product knowledge and industry trends

Requirements:

  • Native-level fluency in German
  • Excellent customer service skills and experience
  • Experience in the luxury goods or hospitality industry (preferred)
  • Additional language skills (French, Italian, Spanish) a plus

What We Offer:

  • Discretionary annual bonus
  • Team building and company events
  • Excellent pension contribution
  • Holidays starting at 25 days + bank holidays
  • Private dental and healthcare

Why Join Us:

At Euro London Appointments, we pride ourselves on providing exceptional service to our clients and candidates. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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