IT Field Support Specialist

5 days ago

Glasgow, Glasgow City, United Kingdom Som3 Full time
About the Role

We are seeking a highly skilled IT Field Support Specialist to join our team at Som3. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients across various sites in the region.

Key Responsibilities
  • Maintain system performance and adhere to Service Level Agreements (SLAs) to maximize colleague satisfaction
  • Diagnose, repair, and install systems, achieving a high level of technical expertise across the range of products we support
  • Assist with larger installation and service projects, working closely with the wider team
  • Strive for high levels of first-time fixes within your region through in-depth product knowledge and logical fault-finding techniques
  • Translate the company's strategic goals into actionable plans
  • Provide excellent organisational, communication, and customer-facing skills in all interactions
  • Execute tasks promptly and efficiently in line with company procedures, always presenting a professional image
  • Handle colleague queries courteously, working closely with Support Administration and Third Parties to resolve issues
  • Adapt to the fast-paced nature of our business and carry out work outside normal working hours when necessary
  • Undertake site audits, health and safety duties, and other responsibilities as required, including travel and overnight stays
Requirements
  • A Level technology qualification or equivalent
  • Significant industry experience as a field engineer
  • Strong customer service orientation with experience in similar fast-paced industries (e.g., automotive, hospitality, retail, logistics)
  • ITIL awareness and good working knowledge of PCs, printers, communication equipment, and networking
  • Proficiency with Microsoft Products including Word, Excel, PowerPoint, Teams, and SharePoint. MS365 and Microsoft Entra knowledge is preferred
  • Full driving license and own car - essential
  • Experience with VoIP deployment
  • Ability to manage multiple tasks simultaneously, demonstrating effective workload organisation and excellent communication skills
  • Team player with the ability to build strong working relationships across all functions
  • Flexibility, integrity, and problem-solving abilities
  • Networking, Microsoft Qualifications (MCP, CCIE) are a plus
  • Knowledge of automotive repair systems like Autoflow or Audatex is an advantage
  • Experience in the automotive industry or other fast-paced industries is desirable

  • Sales and Marketing Field Specialist

    1 week ago

    Glasgow, Glasgow City, United Kingdom Standout Field Marketing Full time

    Job SummaryWe are seeking a highly motivated and confident sales professional to join our team as a Brand Ambassador. As a Brand Ambassador, you will be responsible for visiting professional nail salons, spas, and beauty colleges to actively sell the OPI portfolio of products.Key ResponsibilitiesVisit professional nail salons, spas, and beauty colleges to...

  • Sales and Marketing Field Specialist

    6 days ago

    Glasgow, Glasgow City, United Kingdom Standout Field Marketing Full time

    Job SummaryWe are seeking a highly motivated and confident sales professional to join our team as a Brand Ambassador. As a Brand Ambassador, you will be responsible for visiting professional nail salons, spas, and beauty colleges to actively sell the OPI portfolio of products.Key ResponsibilitiesVisit professional nail salons, spas, and beauty colleges to...

  • Field Operations Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Talent Finder Full time

    Job OverviewField Operations Specialist – No prior experience necessary | Flexible Remote/Hybrid options with Global Travel | Full-Time Position | Competitive Salary up to £38,000 + Bonuses + Company Vehicle + Expense AccountTalent Finder is at the forefront of Geomembrane leak detection technology. Our innovative solutions have been effectively utilized...

  • Field Operations Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Talent Finder Full time

    Position OverviewField Operations Specialist – No prior experience necessary | Flexible Remote/Hybrid Work Options | Full-Time Role | Competitive Salary up to £38,000pa + Bonuses + Company Vehicle + Expense AccountTalent Finder is proud to represent a leading organization in the field of Geomembrane leak detection systems. This innovative company has...

  • Technical Support Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Applause IT Limited Full time

    Technical Support Specialist - Applause IT LimitedBecome a part of Applause IT Limited as a Technical Support Specialist. This position demands fluency in both German and English, along with expertise in Oracle, SQL, and CAD technologies. The ideal candidate will be responsible for troubleshooting and resolving technical issues, nurturing client...

  • Technical Support Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Applause IT Limited Full time

    Position OverviewTechnical Support Specialist (German Speaking) - International Software Company - Oracle, SQL, CADRemote/Hybrid Options AvailableApplause IT Limited is seeking a German-speaking Technical Support Specialist to join our dynamic international software organization. We have multiple openings for this role, and we are looking for a skilled...

  • Technical Support Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Applause IT Limited Full time

    Position OverviewTechnical Support Specialist (German Proficiency) - Renowned Global Technology Firm - Oracle, SQL, CADFlexible Work LocationsApplause IT Limited is on the lookout for a skilled Technical Support Specialist who possesses fluency in German to become part of a distinguished international technology organization. This opportunity allows for...

  • Field Utility Survey Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Avd Appoint Ltd Full time

    Field Utility Survey Specialist - Competitive Salary + BenefitsAvd Appoint Ltd is seeking a skilled Field Utility Survey Specialist to join our esteemed surveying team. This position will involve working across various locations, primarily focusing on utility surveys in collaboration with local authorities and significant infrastructure initiatives.Founded...

  • Field Commissioning Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom M Group Services Limited TA Magdalene Limited Full time

    Position OverviewWe are seeking two dedicated Field Commissioning Specialists to enhance our team. This role offers a unique opportunity to contribute to our operations.Key Responsibilities:Responding to inquiries via calls and emails from Field Engineers involved in the commissioning of advanced 4G router systems.Ensuring accurate documentation and...

  • IT Field Support Specialist

    7 days ago

    Glasgow, Glasgow City, United Kingdom Candidate Source Full time

    Job Summary:Candidate Source is seeking an experienced IT Field Engineer to provide technical support to our sites in Scotland. As a key member of our IT team, you will be responsible for delivering ICT operations and service excellence.Main Responsibilities:Support and maintain hardware, including local networks, software, and fault logs, interfacing with...

  • IT Field Support Specialist

    6 days ago

    Glasgow, Glasgow City, United Kingdom Candidate Source Full time

    Job Summary:Candidate Source is seeking an experienced IT Field Engineer to provide technical support to our sites in Scotland. As a key member of our IT team, you will be responsible for delivering ICT operations and service excellence.Main Responsibilities:Support and maintain hardware, including local networks, software, and fault logs, interfacing with...

  • Field Service Specialist

    1 week ago

    Glasgow, Glasgow City, United Kingdom ManpowerGroup Full time £37,500 - £43,500

    Job Summary:We are seeking a highly skilled Field Service Engineer to join our team at ManpowerGroup. As a Field Service Engineer, you will be responsible for providing comprehensive service and support to our customers and colleagues on ZEISS products and solutions.Key Responsibilities:Manage the product/solution lifecycle from site survey to...

  • Field Service Specialist

    16 hours ago

    Glasgow, Glasgow City, United Kingdom ManpowerGroup Full time

    Job Title: Field Service SpecialistLocation: RemoteSalary: £37,500 - £43,500Reports to: Service Manager / Regional Service ManagerPrincipal PurposeAs a Field Service Specialist, you will provide comprehensive service and support to customers and colleagues on ZEISS products and solutions. You will be adept at solving complex technical issues and performing...

  • Field Service Specialist

    19 hours ago

    Glasgow, Glasgow City, United Kingdom ManpowerGroup Full time

    Job Title: Field Service SpecialistLocation: RemoteSalary: £37,500 - £43,500Reports to: Service Manager / Regional Service ManagerPrincipal PurposeAs a Field Service Specialist, you will provide comprehensive service and support to customers and colleagues on ZEISS products and solutions. You will be adept at solving complex technical issues and performing...

  • Technical Field Service Specialist

    3 days ago

    Glasgow, Glasgow City, United Kingdom ManpowerGroup Full time £37,500 - £43,500

    Job SummaryWe are seeking a highly skilled Technical Field Service Specialist to join our team at ManpowerGroup. As a Field Service Expert, you will be responsible for providing comprehensive service and support to customers and colleagues on ZEISS products and solutions.Key ResponsibilitiesManage the product/solution lifecycle from site survey to...

  • Technical Field Service Specialist

    2 days ago

    Glasgow, Glasgow City, United Kingdom ManpowerGroup Full time £37,500 - £43,500

    Job SummaryWe are seeking a highly skilled Technical Field Service Specialist to join our team at ManpowerGroup. As a Field Service Expert, you will be responsible for providing comprehensive service and support to customers and colleagues on ZEISS products and solutions.Key ResponsibilitiesManage the product/solution lifecycle from site survey to...

  • Field Support Specialist

    4 days ago

    Glasgow, Glasgow City, United Kingdom G4S Business Unit:US Youth Services Full time

    Job SummaryAn exciting opportunity has arisen for an IT Field Engineer in a dynamic business environment to provide IT support to our sites within the area.Reporting to the Head of IT Operations, your main focus will be to deliver ICT operations and service excellence. You'll establish good and effective working relationships with users and stakeholders at...

  • Field Support Specialist

    4 days ago

    Glasgow, Glasgow City, United Kingdom G4S Business Unit:US Youth Services Full time

    Job SummaryAn exciting opportunity has arisen for an IT Field Engineer in a dynamic business environment to provide IT support to our sites within the area.Reporting to the Head of IT Operations, your main focus will be to deliver ICT operations and service excellence. You'll establish good and effective working relationships with users and stakeholders at...

  • Field Technical Support Specialist

    1 week ago

    Glasgow, Glasgow City, United Kingdom Briggs Equipment Ltd Full time £42,000 - £46,000

    Job Title: Field Technical SupportAbout Us: Briggs Equipment Ltd is a leading provider of asset management and maintenance solutions across the UK and Ireland.Job Description:We are seeking a skilled Field Technical Support professional to join our team. As a key member of our organization, you will be responsible for providing technical support to our...

  • Field Service Support Specialist

    7 days ago

    Glasgow, Glasgow City, United Kingdom Concept Resourcing Full time £150

    Job DescriptionConcept Resourcing is seeking experienced engineers to support a leading technology organization in the UK. The successful candidate will be responsible for completing swap out and installations of new PCs within a leading supermarket chain.Key Responsibilities:Attend site locations to locate PCs, identify printer switch ports, and pass...