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Field Service Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom ManpowerGroup Full time £37,500 - £43,500

Job Summary:

We are seeking a highly skilled Field Service Engineer to join our team at ManpowerGroup. As a Field Service Engineer, you will be responsible for providing comprehensive service and support to our customers and colleagues on ZEISS products and solutions.

Key Responsibilities:

  • Manage the product/solution lifecycle from site survey to decommissioning.
  • Provide technical support related to products/solutions for customers and colleagues.
  • Be willing to travel and stay away to serve the full installed base of specialized products.
  • Diagnose or repair remote devices effectively using Remote Service.
  • Work closely with 2nd level support to report and resolve issues, sharing knowledge with 2nd level and local engineers.
  • Quickly identify and share the latest technical information, bulletins, and service news related to your specialist product(s)/solution(s).
  • Collaborate with manufacturing sites/2nd level support to identify and share best practices for various tasks, such as site surveys, installation, maintenance, upgrades, and decommissioning.
  • Recommend appropriate car stock, local stock, and central stock to reduce Mean Time To Repair (MTTR) while keeping costs within acceptable levels.

Requirements:

  • Strong technical skills and knowledge of ZEISS products and solutions.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Flexibility to travel and work in a fast-paced environment.