Housing Services Manager

2 weeks ago


Pontypridd, Rhondda Cynon Taf, United Kingdom yolk recruitment Full time
Job Title: Housing Management Services Manager

We are seeking a highly skilled and experienced Housing Management Services Manager to join our team at Yolk Recruitment. As a key member of our team, you will be responsible for delivering high-quality housing services to our customers, ensuring that our neighbourhoods are safe and sustainable places to live.

The Opportunity:

This is a fantastic opportunity to work with a values-driven Housing Association that is committed to making a meaningful impact in the community. As a Housing Management Services Manager, you will be responsible for leading the delivery of housing management services, including tenancy management, community safety, and liaison with partners.

Key Responsibilities:
  1. Lead the delivery of an outstanding housing service, ensuring that all areas are managed effectively and efficiently.
  2. Develop and implement strategies to improve tenancy management, community safety, and customer satisfaction.
  3. Work closely with frontline neighbourhood teams to deliver services directly to customers, ensuring that their needs are met and exceeded.
  4. Monitor and report on performance, identifying areas for improvement and developing good practice across all neighbourhoods.
  5. Operational responsibility for the development of policies and processes to ensure high-quality consistent services are delivered in every location.
  6. Deliver a high level of customer satisfaction through excellent housing and anti-social behaviour management.
  7. Measure key people performance indicators against success measures to drive continuous improvement.
  8. Provide vision and leadership to the Neighbourhood team, managing people, performance, development, health and wellbeing issues, and resources effectively.
  9. Manage a designated budget, ensuring value for money is achieved in all circumstances.
Requirements:

To be successful in this role, you will need:

  1. Excellent level of housing law and practice knowledge, including anti-social behaviour and enforcement.
  2. Knowledge of letting properties and tenancy management.
  3. Experience of coaching and developing team members.
What We Offer:

We offer a competitive salary, generous annual leave entitlement, and a range of benefits, including a Local Government Defined Pension scheme and Health Shield cash back plan. You will also have the opportunity to work with a values-driven Housing Association that is committed to making a meaningful impact in the community.



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