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Customer Service Representative

2 months ago

Norwich, Norfolk, United Kingdom Norse Group Full time
Job Description

Job Title: Customer Care Agent

Job Summary:

We are seeking a highly skilled and experienced Customer Care Agent to join our team at Norse Group. As a Customer Care Agent, you will be responsible for providing exceptional customer service support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  1. Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  2. Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  3. Problem-Solving: Analyze and resolve customer complaints and issues in a fair and efficient manner.
  4. Documentation: Maintain accurate and up-to-date records of customer interactions and issues.
  5. Teamwork: Collaborate with colleagues to achieve team goals and objectives.

Requirements:

  1. Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on customer service and satisfaction.
  2. Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  3. Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to resolve customer complaints and issues in a fair and efficient manner.
  4. Technical Skills: Proficient in Microsoft Office and other relevant software applications.
  5. Education: High school diploma or equivalent required.

What We Offer:

Norse Group offers a competitive salary and benefits package, as well as opportunities for career growth and development. We are committed to providing a positive and supportive work environment, where our employees can thrive and reach their full potential.

Language: English (en-US)