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Customer Service Representative

2 months ago

Warrington, Warrington, United Kingdom Morson Talent Full time

Job Title: Inbound Customer Service Advisor

Division: Lubricants

Salary: £24,500 (up to £25,000) + Commission (up to £500 per quarter)

Location: Warrington (Birchwood)

Contract Type: Full-Time, Permanent

Working Hours: Monday to Friday, 8:30am – 5:00pm

Hybrid Working: 3 days in the office, 2 days from home (after training)

About the Role:

Our client, a leading provider of lubricants and related services, is seeking a highly motivated and customer-focused individual to join their Lubricants Division as a Customer Service Advisor. In this role, you will be the first point of contact for customers, handling mainly inbound calls, processing orders for lubricants and AdBlue, and ensuring all orders are signed off and completed efficiently.

Key Responsibilities:

  • Handle and process customer orders for lubricants and AdBlue.
  • Sign off on completed orders, ensuring accuracy and efficiency.
  • Provide exceptional customer service, addressing queries and resolving any issues that arise.
  • Make occasional outbound calls to manage any delivery issues.

Ideal Candidate:

  • Previous experience in customer service, ideally within a car dealership or similar environment.
  • Familiarity with AdBlue or passion for cars/vans.
  • Strong communication skills and the ability to work both independently and as part of a team.
  • Ability to adapt to a hybrid working environment after the training period.

Benefits:

  • Competitive salary with the potential for quarterly commissions.
  • Hybrid working model for a better work-life balance.
  • Opportunity to work with a supportive team in a dynamic and growing sector.
  • Monthly pay on the 18th of each month.

Application Process:

  • Initial Teams interview (30 minutes)
  • Face-to-face interview (1 hour) with the Team Manager and Team Leader.