Hotel Operations Manager
2 days ago
We are seeking a dedicated and experienced Night Manager to oversee the smooth operation of our luxury hotel in East Lancashire. As a key member of our management team, you will be responsible for ensuring that our guests receive exceptional service and a memorable experience.
Key Responsibilities:
- Guest Services: Handle guest inquiries, complaints, check-ins, and check-outs, providing a high level of customer service and ensuring that all guest needs are met.
- Operations Management: Oversee night audit, safety, and security procedures, coordinating with other departments to ensure seamless operations.
- Leadership: Supervise and train night staff, providing guidance and support to ensure that they are equipped to handle any situation.
- Administrative Duties: Prepare nightly reports, manage inventory, and handle cash transactions, ensuring that all financial and administrative tasks are completed accurately and efficiently.
Qualifications:
- Experience in a hospitality managerial role, preferably in a luxury hotel environment.
- Knowledge of hotel operations, including safety and security procedures.
- Excellent customer service and interpersonal skills, with the ability to handle high-pressure situations.
- Ability to work night shifts, weekends, and holidays, with flexibility to adapt to changing circumstances.
- Proficiency in hotel management software and Microsoft Office, with the ability to learn new systems quickly.
- Organizational and multitasking skills, with the ability to prioritize tasks and manage multiple responsibilities.
Benefits:
- Competitive salary and bonuses, reflecting your value to our team.
- Health and wellness benefits, ensuring that you are supported in your personal and professional life.
- Career growth opportunities, with the potential to progress to senior management roles.
- Employee discounts, allowing you to enjoy the benefits of working with us.
- A supportive work environment, where you will be valued and respected as a member of our team.
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