Hotel Operations Manager

2 months ago


Burnley, Lancashire, United Kingdom Rotherwood Full time

Rotherwood is seeking a seasoned Front of House Manager to lead our hotel's customer-facing team and drive exceptional guest experiences. Key responsibilities include:

  • Team Management: Oversee and train front desk staff, concierge team, and other customer-facing employees to maintain high service standards.
  • Guest Liaison: Collaborate closely with housekeeping, maintenance, and food & beverage departments to ensure seamless guest experiences.
  • Conflict Resolution: Respond promptly and professionally to guest concerns or complaints to guarantee satisfaction.
  • Strategic Planning: Work with the management team to develop strategies that enhance guest experiences and improve operational efficiency.

Requirements:

  • A minimum of 2 years of prior experience in hospitality or hotel management is required.
  • Strong understanding of front office operations, reservation systems, and best practices in customer service.
  • Willingness to work evenings, weekends, and holidays as necessary.

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • Sick pay


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