Hotel Operations Manager
2 months ago
Rotherwood is seeking a seasoned Front of House Manager to lead our hotel's customer-facing team and drive exceptional guest experiences. Key responsibilities include:
- Team Management: Oversee and train front desk staff, concierge team, and other customer-facing employees to maintain high service standards.
- Guest Liaison: Collaborate closely with housekeeping, maintenance, and food & beverage departments to ensure seamless guest experiences.
- Conflict Resolution: Respond promptly and professionally to guest concerns or complaints to guarantee satisfaction.
- Strategic Planning: Work with the management team to develop strategies that enhance guest experiences and improve operational efficiency.
Requirements:
- A minimum of 2 years of prior experience in hospitality or hotel management is required.
- Strong understanding of front office operations, reservation systems, and best practices in customer service.
- Willingness to work evenings, weekends, and holidays as necessary.
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Sick pay
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