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Front of House Operations Manager

2 months ago

Burnley, Lancashire, United Kingdom Disclaimer: ANY-Web Ltd. Full time

Job Summary:

We are seeking a highly skilled and experienced Front of House Manager to join our team at ANY-Web Ltd. as a key member of our hospitality operations.

Key Responsibilities:

  • Lead and manage a team of front desk staff, concierge personnel, and other customer-facing employees to deliver exceptional service standards.
  • Collaborate closely with other departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.
  • Respond promptly and professionally to guest concerns or complaints, ensuring their satisfaction and loyalty.
  • Work with the management team to develop strategies that enhance guest experiences and improve operational efficiency.

Requirements:

  • A minimum of 2 years of prior experience in hospitality or hotel management is required.
  • Strong understanding of front office operations, reservation systems, and best practices in customer service.
  • Ability to work evenings, weekends, and holidays as necessary.

Benefits:

  • Company pension scheme
  • Discounted or free food and beverage
  • Employee discount on company products and services
  • Free parking and gym membership
  • Sick pay and other employee benefits