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Dagenham, Greater London, United Kingdom Heathway Medical Centre Full timeAbout the RoleHeathway Medical Centre is seeking an experienced and dynamic Reception Manager to lead our reception team in delivering outstanding patient care. As a key member of our team, you will be responsible for managing the daily operations of the reception area, ensuring efficient workflow, and maintaining high standards of service.Main...
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Dagenham, Greater London, United Kingdom Heathway Medical Centre Full timeJob SummaryHeathway Medical Centre is seeking an experienced and dynamic Reception Manager to lead our reception team in delivering outstanding patient care. The successful candidate will be responsible for managing the daily operations of the reception area, ensuring efficient workflow, and maintaining high standards of service. This role requires strong...
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Dagenham, Greater London, United Kingdom Heathway Medical Centre Full timeJob SummaryHeathway Medical Centre is seeking an experienced and dynamic Reception Manager to lead our reception team in delivering outstanding patient care. The successful candidate will be responsible for managing the daily operations of the reception area, ensuring efficient workflow, and maintaining high standards of service. This role requires strong...
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GP Practice Manager
2 months ago
Job Summary
Heathway Medical Centre is seeking an experienced and dynamic leader to oversee the daily operations of our reception team. The successful candidate will be responsible for managing the workflow, ensuring efficient patient care, and maintaining high standards of service.
Main Responsibilities
- Leadership & Management: Oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale.
- Patient-Focused Care: Be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.
- Appointment & Workflow Management: Expertly manage the appointment system, ensuring efficient patient flow and timely service.
- Staff Development: Lead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork.
- IT & Admin Expertise: Utilize and oversee systems like EMIS, ensuring data accuracy and efficient processing of patient information.
- Collaboration: Work closely with the Practice Manager, clinical teams, and external partners, ensuring all updates and processes are smoothly communicated and implemented.
- Quality Control: Maintain high standards of patient service, managing feedback, and continuously improving procedures.
About Us
At Heathway Medical Centre, we prioritize patient care and community well-being. Our modern approach enables our staff to focus on delivering exceptional care. We are seeking a passionate, organized, and proactive leader to join our team and contribute to our mission.
Key Responsibilities:
- Leadership & Management: Oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale.
- Patient-Focused Care: Be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.
- Appointment & Workflow Management: Expertly manage the appointment system, ensuring efficient patient flow and timely service.
- Staff Development: Lead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork.
- IT & Admin Expertise: Utilize and oversee systems like EMIS, ensuring data accuracy and efficient processing of patient information.
- Collaboration: Work closely with the Practice Manager, clinical teams, and external partners, ensuring all updates and processes are smoothly communicated and implemented.
- Quality Control: Maintain high standards of patient service, managing feedback, and continuously improving procedures.
Person Specification
Qualifications
- Leadership Experience: A proven track record in a leadership role, ideally in a GP practice or healthcare setting.
- GP Reception Experience: At least 3 years of experience as a GP receptionist, with a deep understanding of practice operations and patient care.
- EMIS & IT Proficiency: Strong hands-on experience with the EMIS clinical system and other relevant IT systems.
- People Skills: An approachable, calm, and reliable individual who thrives in a team environment and can maintain composure under pressure.
Desirable
- Problem-Solving: The ability to adapt quickly and make sound decisions, especially in busy and challenging situations.
- Flexibility: A willingness to cover shifts and adapt to changing schedules when necessary.
