Administrative Assistant

4 days ago


Reigate, Surrey, United Kingdom Just Group Full time
Job Description

Administrator

Reigate (Hybrid - minimum 50% of your time in office)

Full time, Permanent

We are excited to offer a fulfilling opportunity for an Administrator to join our Customer Services team within our Retail division at Just Group.

As an Administrator, your primary responsibility will be to provide exceptional customer service and administrative support to our valued customers, partners, and external parties. You will always prioritise achieving the best customer outcomes.

We have a flexible hybrid working policy, meaning that you will spend 50% of your time in the office and we'll provide all the necessary IT equipment to work from home.

You'll receive comprehensive training, and your Team Leader will ensure you have all the support required to excel in your role.

Key Responsibilities
  • Process administrative tasks efficiently and accurately in compliance with company standards and procedures.
  • Deliver prompt and efficient responses to customer enquiries, whether by inbound or outbound calls, emails, or post.
  • Take ownership and responsibility for resolving customer concerns.
  • Organise and plan your work effectively to achieve team and personal objectives.
  • Provide excellent customer service to both internal and external customers at all times.
  • Undertake additional duties, such as returning original documents to customers, as required.
Requirements
  • Previous experience in customer service or administration, with a strong emphasis on delivering excellent customer service.
  • Educated to GCSE level or equivalent, with a focus on English and Maths (grade C or above).
  • Experience using Microsoft Office applications (i.e Word, Excel, Outlook).
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills.
  • Good organisational and planning abilities.
  • Keen attention to detail and accuracy.
Company Benefits
  • A Competitive Salary, with sales team performance relates bonus, also aligned to behaviour at work.
  • Pension Scheme and Life Assurance.
  • 25 Days Annual Leave plus an Additional Day on us for your Birthday.
  • Private Medical Cover and Income Protection, just in case.
  • A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets.
  • Opportunity to progress within your career both in-role and within the company.
  • FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site).
  • A variety of Employee Funded Benefits available to you via our Online Benefits Portal.
  • Plus, several additional purchase options available for you and your loved ones.


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