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Business Customer Service Representative

2 months ago

Leeds, Leeds, United Kingdom Centrica Full time

**About Us**

Centrica is a leading provider of energy and services to homes and businesses across the UK. We're a company that's passionate about making a difference and creating a cleaner, greener future.

**The Role**

We're seeking a highly skilled and motivated Business Customer Service Representative to join our team. As a key member of our Operations Support Team, you will be responsible for delivering exceptional customer service to our business customers.

**Key Responsibilities**

  • Provide timely and effective responses to customer inquiries and issues
  • Work closely with the Field Operations team to deliver service and repair contracts for our social housing clients
  • Manage and prioritize tasks to meet service level agreements and key performance indicators
  • Collaborate with internal stakeholders to resolve customer issues and improve service delivery

**Requirements**

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Proficiency in Microsoft Office and ability to learn new systems

**What We Offer**

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Access to company-funded training and development programs

**About the Team**

You will be part of a talented and dedicated team that is passionate about delivering exceptional customer service. We're a company that values diversity, inclusion, and employee well-being.