Customer Service Representative

2 weeks ago


Leeds, Leeds, United Kingdom Conduent Business Services Full time
About the Role

We're seeking a talented Customer Service Representative to join our team at Conduent Business Services. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service to our clients and customers.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and webchat, ensuring a positive experience for every interaction.
  • Identify opportunities to promote additional services to customers, driving revenue growth and customer satisfaction.
  • Resolve customer complaints and queries efficiently, demonstrating empathy and a solutions-focused approach.
  • Contribute to shaping our company culture by embodying our core values and demonstrating a commitment to excellence.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you stay up-to-date with industry best practices.
What We're Looking For
  • A passion for delivering exceptional customer service and a drive to make a positive impact on every interaction.
  • An empathetic approach to customers in challenging situations, with a focus on finding solutions that meet their needs.
  • The ability to adapt quickly to a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
  • A clear understanding of what excellent service looks like, with a commitment to delivering it consistently.
  • A professional and positive telephone manner, with excellent verbal and written communication skills.
What We Offer
  • A competitive salary and benefits package, including 29 days' paid holiday per annum and a range of additional perks.
  • Ongoing training and development opportunities, helping you grow and succeed in your role.
  • A collaborative and supportive team environment, with a focus on teamwork and mutual respect.


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