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Trade Desk Representative

2 months ago

London, Greater London, United Kingdom Interactive Brokers Full time
Job Title: Trade Desk Representative

Interactive Brokers is seeking a skilled Trade Desk Representative to join our London office team. As a key member of our client service division, you will be responsible for providing exceptional support to our clients, ensuring their trading experience is seamless and efficient.

Responsibilities:
  • Investigate client inquiries and resolve issues related to margin analysis, position liquidations, trade cancellations, order trigger conditions, and product knowledge.
  • Utilize proprietary platforms and trading systems to educate clients on our self-service and automated business model.
  • Collaborate with the Quality Assurance Department to resolve complaints and improve client satisfaction.
  • Coordinate activities with local and international Client Service divisions and interact with external departments to ensure seamless client support.
  • Analyze existing systems and procedures to recommend enhancements and contribute to the development of client service systems, policies, and procedures.
Qualifications & Experience:
  • University degree in finance, economics, or relevant work-based experience.
  • Minimum of two years of financial industry experience, preferably with a strong understanding of financial markets, margin methodologies, and execution platforms.
  • Excellent product knowledge, including Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, and CFDs.
  • Strong PC technologies proficiency, including Advanced Excel, Office Suite, and Email.
  • Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets.
  • Self-starter, able to handle stress, with the ability to work independently and as part of a team.
  • Fluent in English with strong verbal and written communication skills.
  • Additional languages required: German or Italian. Other languages are a plus.
  • FINRA SIE and Series 7 or interest in obtaining the certification.
Location and Benefits:

Our London office is located at 20 Fenchurch Street, EC3M 8AF. We offer a competitive salary, performance-based discretionary cash bonus scheme, discretionary stock grant, and a range of benefits, including career support and development, group life assurance, group income protection, and a hybrid working model.

We are an Equal Opportunity Employer committed to offering employees a diverse, equitable, and inclusive workplace. If you have what it takes to become part of our team, please apply today.