Administrative Support Specialist

7 days ago

Halifax, Calderdale, United Kingdom Wakefield Council Full time

Job Summary:

We are seeking an experienced Administration Officer to enhance the quality and effectiveness of our Liaison and Diversion Service at Wakefield Council.

Key Responsibilities:

  • Act as the first point of contact for the team, handling incoming enquiries, correspondence, and complaints with minimal support.
  • Contribute to a comprehensive administrative infrastructure for Liaison and Diversion meetings, including room booking, distributing agendas, and attending and minuting meetings.
  • Provide an effective reception and information service to the public, service users, Council staff, and staff from other agencies in accordance with the Council's Customer Care policies and procedures.
  • Maintain accurate records of attendance at training courses and other learning and development events, ensuring that mandatory training is refreshed on a regular basis.
  • Undertake internal recording and inputting of data onto central MI systems.

Essential Requirements:

  • Recognised qualification in Maths and English, or ability to demonstrate an equivalent level of knowledge and skills gained through relevant employment.
  • Substantial experience in working with Microsoft Office software.
  • Good knowledge of a range of administrative systems, processes, and procedures.
  • Experience of working in a busy administrative environment and dealing with members of the public, including face-to-face, telephone, and email enquiries.

What We Offer:

  • A Full-Time post of 37 hours per week, with opportunities for job share or part-time arrangements.
  • 28 days of Holidays plus 8 Bank Holidays.
  • Support and ongoing training.
  • Discounted and subsidised public transport.
  • The Local Government Pension Scheme (LGPS).

Additional Benefits:

  • Great range of benefits, including discounted membership to our excellent leisure facilities, free exercise program, and discounts for retail, entertainment, health, and leisure providers.

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