People Services Administrator
2 months ago
We are seeking a highly skilled and experienced People Services Administrator to join our team at The Riverside Group. As a key member of our HR team, you will provide first-line support to colleagues and managers on all aspects of the employee lifecycle, including recruitment, on-boarding, performance management, learning and development, payroll, and system administration.
Key Responsibilities:
- Provide expert advice and support to colleagues, managers, and third-parties on all aspects of the employee lifecycle, ensuring a 'once and done' resolution to queries or escalating where appropriate.
- Increase self-service capability through the provision of regular coaching and guidance on policies, processes, and systems.
- Provide administrative and transactional support across the employee life cycle, ensuring service level agreements (SLAs) and performance standards are maintained.
- Escalate complex queries via agreed channels to ensure effective resolution in line with agreed ways of working and service standards.
- Build collaborative and effective working relationships with colleagues and third-parties, providing a seamless 'customer-first' delivery approach, sharing feedback to improve ways of working across the end-to-end service proposition.
- Ensure service level agreements are adhered to, escalating risks to service performance and compliance through agreed risk management procedures.
- Process and maintain People Services collateral, including letters, procedures, and toolkits, ensuring alignment to the overall People Strategy and business needs.
- Ensure the integrity and quality of data input, identifying and addressing data quality issues to maintain data integrity standards and compliance with regulatory and statutory legislation.
- Provide accurate and timely people data or information as required to address customer queries and for review by others to support decision making.
- Maintain knowledge of regulatory, legal, and systems knowledge to maintain competence in role. Support and promote compliance with those requirements within the wider team and the business.
- Actively contribute to the continuous improvement of People Services processes, systems, procedures, and change projects.
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
- Ensure that all information security requirements, including data protection, are met in accordance with the Group's policy, procedures, and statutory requirements.
- Ensure that health and safety requirements are met in accordance with the Group's policy, procedures, and statutory requirements.
Requirements:
- Proven track record of providing transactional HR support within a diverse and unionised organisation.
- Experience of working in a shared service or telephone-based operation.
- Excellent planning and organisational skills and the ability to prioritise a busy and varied workload delivering to service level agreements.
- Experience of working with HR systems and Microsoft packages.
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