Customer Success Manager
2 weeks ago
About Darktrace
Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions to protect its customers from complex threats. Founded by mathematicians and cyber defense experts in 2013, the company has established itself as a pioneer in the field of cyber security.
Our Mission
Our mission is to free the world of cyber disruption by providing cutting-edge technology that detects and responds to threats in real-time. We protect over 9,000 customers worldwide, including some of the largest and most complex organizations in the world.
Our Team
We are a close-knit and supportive team of experts who are passionate about cyber security and AI. We work together to deliver exceptional customer service and to drive business growth through our customer success team.
About the Role
We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a portfolio of Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment.
Key Responsibilities
- Conduct business reviews with client executives to drive satisfaction and desired outcomes.
- Presents and demonstrates Darktrace cyber threat defense solutions to CISOs and security experts.
- Identify and nurture upsell and cross-sell opportunities by aligning products with customers' evolving needs.
- Ensure customer success and facilitate subscription renewals.
- Monitor customer engagement to assess risk and improve account health.
- Collaborate with Darktrace teams, including Engagement Directors, Account Executives, Subject Matter Experts, Technical Resources, and Cyber Threat Analysts.
Requirements
- You'll be personable with a friendly and warm approach, building long-lasting relationships with a wide range of stakeholders.
- You'll be keen to use your relationship management and communication skills to achieve goals.
- You'll be comfortable working across a wide client portfolio, demonstrating a process-oriented approach and the ability to juggle competing demands.
- You'll be business fluent in Dutch (Essential).
- You'll be business fluent in French (Desirable).
- You'll have experience in a customer-facing role, such as an Account Executive, Customer Success Manager, or Business Development Executive position (Essential).
- You'll be comfortable working in a target-driven environment (Essential).
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