Client Care Helpdesk Specialist
1 month ago
Job Title: Client Care Helpdesk Coordinator
Location: Norwich
Salary: £32,000 per annum plus profit share
About the Role
We are seeking a highly skilled Client Care Helpdesk Coordinator to join our team at Glue Resourcing Careers. As the front-line support, you will be responsible for responding to customer care requests and ensuring every issue is handled with precision and care.
Key Responsibilities:
- Respond to customer inquiries with 100% attention to detail.
- Listen to customers and understand their needs, ensuring positive interactions.
- Articulate issues clearly and provide calm, helpful resolutions.
- Promote our brand while maintaining excellent communication skills with all stakeholders.
- Achieve key performance targets including response time, fix time, and time-to-closure.
Requirements:
- Competent IT and computer skills.
- Sharp attention to detail and the ability to think logically.
- Excellent communication skills, both written and verbal.
- A methodical and organized approach to problem-solving.
- Team Player
What We Offer
At Glue Resourcing Careers, we offer a dynamic and rewarding environment where you can grow and develop your skills. If you are passionate about customer service and have a strong desire to deliver exceptional results, we encourage you to apply for this exciting opportunity.
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Client Care Helpdesk Specialist
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